Cloud Engineer (Escalations)

Summit7; Alabama; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health/dental benefits through BCBS/Am

Vision benefits via VSP

401k with company matching

10 days vacation

7 days sick time

Bonuses via certifications plan

Job summary

Summit 7 Systems is seeking a Cloud Engineer (Escalations) to join a fast-paced team in Huntsville, AL with remote work options. The role focuses on resolving complex Microsoft 365 and Azure issues, acting as a technical escalation point for the service desk, and coordinating deployments and changes across teams.

The ideal candidate will have Security+ certification, strong documentation skills, and experience in enterprise cloud environments, providing reliable support to maintain service

Qualifications

• Security+ is REQUIRED.
• Experience with Microsoft 365 and Azure environments.
• Ability to investigate and resolve complex technical issues and document solutions.

Responsibilities

• Serve as a technical escalation point for service desk issues related to Microsoft 365 and Azure.
• Collaborate with cross-functional teams to resolve complex problems and ensure timely resolutions.
• Lead documentation of processes and changes for training and consistency.
• Manage and coordinate technical changes, deployments, and upgrades with clear timelines.

Skills

Technical escalation

Customer service

Documentation

Collaboration

Tools

Microsoft 365

Azure

Active Directory

Exchange Administration

SharePoint Administration

Intune

Job description

Position Title: Cloud Engineer (Escalations)

Position Type: Full-Time / Exempt**

Clearance: None

Location: Huntsville, AL / Remote

SOC Code: 15-1243

Salary*: $70000 - $90,000

*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS and Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions

• Collaborate with various teams to identify, design, and document technical processes that improve efficiency, consistency, and quality of our operations. Leverage your technical expertise to define workflows, procedures, and best practices that align with industry standards and organizational goals.
• Collaborate with the Strategic Account Managers and relevant teams to understand the scope and details of services provided to clients.
• Serve as a technical escalation point for the service desk, investigating and resolving complex technical issues related to Microsoft 365 and Azure services.

Duties and Responsibilities

• Serve as a technical point of contact for clients, addressing inquiries, providing updates, and ensuring that solutions meet client expectations.

• Investigate and collaborate with teams to analyze and resolve complex technical problems, providing guidance and expertise to ensure timely and effective resolutions. Ensure documentation is generated for training and efficiency.
• Lead the planning, coordination, and execution of technical changes, including software deployments, system upgrades, and infrastructure modifications. Define clear timelines, roles, and responsibilities, and ensure that changes are thoroughly tested and documented.
• Evaluate incoming tasks and projects to determine their urgency and priority.
• Monitoring the ticket backlog, identifying bottlenecks, and working closely with other engineers to diagnose and resolve issues efficiently. Identify critical issues requiring immediate attention. Collaborate with teams to identify and implement process improvements to reduce future ticket backlogs.
• Managing personal Key Performance Indicators, forecasting current workload for upcoming effort availability, and ensuring that all tickets are processed in accordance with Service Level Agreements.
• Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications.

Job Specifications

Professional certifications

• Security+ is REQUIRED.

Optional / Desired

Microsoft Certificates

• AZ-104
• SC-300
• SC-400

Technology Experience

• Microsoft 365
  • Compliance Administration - AIP, DLP, Data lifecycle management, etc.
  • Teams Administration
  • Exchange Administration
  • SharePoint Administration
  • Security Administration
  • Intune
• Azure Technology
  • AD Connect
  • Recovery Services
  • Virtual Machine - Management, monitoring, and troubleshooting.
  • Conditional Access
  • Azure AD
  • AVD
• Active Directory Domain Services
• Active Directory Federation Services
• Certificate management and renewals
• Network Troubleshooting

Export Control Notice:

This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Work Conditions

Work is typically performed in an office environment. Must be able to remain in a stationary position for extended periods of time. The person in this position may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. May occasionally need to position self to maintain computers, including under the desks and in the server closet. The person in this position frequently communicates with employees and clients. Must be able to exchange accurate information in these solutions.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.