Onboarding Coordinator

8Fleet; Chicago (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Equity

Job summary

8Fleet, Inc. is seeking an Onboarding Coordinator in Chicago to own the driver onboarding experience from start to finish. You will run the onboarding center, train drivers, credential them, and set them up in our systems while supporting them through their first weeks on the road.

This hands-on, on-site role requires organization, process discipline and the ability to be the go-to person for new drivers and the market team in Chicago.

Qualifications

• 1–3 years of experience in operations, logistics, onboarding or a similar fast-paced role.
• Strong organization and attention to detail; able to manage many drivers and schedules.
• Proficiency with Google Sheets or Excel; comfortable using data to decide actions.

Responsibilities

• Own the Onboarding Center: run daily onboarding operations ensuring a smooth, professional experience.
• Ensure driver readiness; verify completion of onboarding materials and policy understanding.
• System setup: hire drivers into internal systems, manage credentials and documentation for compliance.
• Schedule and oversee test drives to meet safety and operating standards.
• Support new drivers through their first weeks with coaching and escalation as needed.
• Track onboarding funnel metrics and driver readiness; report bottlenecks and fixes.
• Improve onboarding workflows as the market scales; partner with Fleet Supervisors and Operations.

Skills

Onboarding operations

Logistics coordination

Data-driven decisions

Education

Bachelor's degree preferred

Tools

Google Sheets

Microsoft Excel

Job description

About 8fleet

8Fleet is hiring! We are a fast-growing technology and logistics company building the operational infrastructure for rideshare fleets, both driver-operated and autonomous. As we launch in Chicago, we are building our local team from the ground up, and our drivers are at the center of it.

About The Role

We are seeking an Onboarding Coordinator, based in Chicago, to own the driver onboarding experience from start to finish. You will run our onboarding center, get new drivers trained, credentialed and set up in our systems, and support them through their first weeks on the road. You'll also own the numbers and the process, so every new driver is ready from day one and the system keeps getting better as Chicago grows.

This is a hands-on, on-site role for someone who is organized, process-driven and comfortable being the go‑to person for new drivers and the market team.

Key Responsibilities

• Own the Onboarding Center: Run daily onboarding operations and keep the experience smooth, professional and on time.


• Driver Readiness: Make sure every driver completes onboarding materials, understands company policies and is fully prepared before their first shift.


• System Setup and Compliance: Hire drivers into our internal systems, manage credentials, and keep all documentation complete and compliant.


• Test Drives: Schedule, coordinate and oversee test drives so every driver meets our safety and operating standards.


• Early Driver Performance: Monitor and support new drivers through their first several weeks, with feedback, coaching and escalation when needed.


• Reporting: Track onboarding funnel metrics, completion rates and driver readiness, and use the data to flag bottlenecks and recommend fixes.


• Process Improvement: Find what slows onboarding down and put better workflows in place as the market scales.


• Cross-Functional Partnership: Work closely with Fleet Supervisors, Operations and Chicago market leadership on driver readiness and onboarding quality.

Qualifications

• 1–3 years of experience in operations, logistics, HR, onboarding or another fast‑paced, people‑facing role.


• Strong organization and attention to detail, with the ability to manage many drivers and schedules at once.


• Strong proficiency with Google Sheets or Excel (formulas, filtering, reporting), and comfort using data to make decisions.


• Clear, professional communication, with comfort training and coaching others.


• Flexibility to support a 24/7 operation, including some early mornings, evenings or weekends.


• Bachelor's degree preferred.

NICE TO HAVE

• Rideshare platform experience (Uber, Lyft).


• Experience in training, onboarding, recruiting or people operations.


• Experience launching a new market, site or operation.

Compensation

• $65,000 – $70,000 per year, plus equity

EQUAL OPPORTUNITY EMPLOYER

8Fleet is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Disclaimer: This job description may be updated at any time without prior notice.