Onboarding Consultant (USA Remote)

Turnitin; Washington (District of Columbia); Remote; USD 124,000 - 144,000; Full time

Job summary

A leading company in Education Technology is seeking an Onboarding Consultant to manage customer onboarding and training. This role offers flexibility with a remote-first culture and emphasizes professional growth, teamwork, and a commitment to diversity. Ideal candidates will have a Bachelor's degree and experience in SaaS onboarding, along with strong communication skills.

Benefits

Comprehensive health and wellness programs

Generous time off

Professional growth opportunities

Qualifications

• Minimum of 3 years of experience onboarding customers at a SaaS company.
• Exceptional written and verbal communication skills.

Responsibilities

• Own the end-to-end onboarding process for customers.
• Deliver engaging training sessions to educate customers.
• Solve technical problems to enhance customer satisfaction.

Skills

Communication

Project Management

Technical Problem Solving

Education

Bachelor’s degree

Graduate degree

Job description

Employer Industry: Education Technology

Why consider this job opportunity:
- Salary up to $124,375 per year
- Bonus eligible/commission-based compensation structure
- Remote-first culture offering flexibility to work from anywhere
- Comprehensive health and wellness programs, including generous time off
- Opportunities for professional growth and development in a collaborative environment
- Commitment to a diverse and inclusive workplace that values integrity and teamwork

What to Expect (Job Responsibilities):
- Own the end-to-end onboarding process for customers, including change management and implementation
- Deliver engaging and interactive training sessions to educate customers on product usage
- Solve technical problems and provide effective solutions to enhance customer satisfaction
- Collect and act on feedback to continuously improve training delivery and client success
- Develop and maintain high-quality training materials aligned with customer needs

What is Required (Qualifications):
- Bachelor’s degree or equivalent professional experience required; a graduate degree is highly valued
- Minimum of 3 years of experience onboarding customers at a SaaS company or in a related field
- Exceptional written and verbal communication skills with strong presentation abilities
- Proven ability to manage multiple projects and cross-functional partnerships effectively
- Tech-savvy with a quick learning ability for new software and tools

How to Stand Out (Preferred Qualifications):
- Experience in instructional design, education technology, or as an educator or faculty trainer
- Familiarity with local higher education systems and learning management systems
- A second language is highly valued
- Knowledge of onboarding and customer success processes and best practices
- Willingness to travel for on-site client visits or conferences, up to 10% annually

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