Onboarding Consultant (USA Remote)

Turnitin; Dallas (TX); Remote; USD 125,000; Full time

Job summary

A leading company in Education Technology is looking for a Customer Success Manager who will own the onboarding process for clients. This role involves delivering training sessions, managing customer relationships, and developing training materials. The ideal candidate will have a Bachelor's degree, 3 years of experience in SaaS onboarding, and exceptional communication skills. This position offers the flexibility to work remotely and provides generous benefits, including a competitive salary and professional development opportunities.

Benefits

Generous time off

Health and wellness programs

Professional development reimbursement

Qualifications

• Minimum 3 years onboarding customers at a SaaS company.
• Exceptional written and verbal communication skills.

Responsibilities

• Own the onboarding process end-to-end for assigned customers.
• Deliver training sessions to educate customers on product usage.
• Develop high-quality training materials adhering to brand guidelines.

Skills

Communication

Presentation

Technical Problem Solving

Project Management

Tech-Savvy

Education

Bachelor's degree

Graduate degree

Job description

Employer Industry: Education Technology

Why consider this job opportunity:
- Salary up to $124,375/year
- Bonus eligible/commission-based compensation structure
- Generous time off and health and wellness programs that offer choice and flexibility
- Opportunity to work remotely in a supportive and collaborative culture
- Chance to make a meaningful impact on global education and learning outcomes
- Professional development and education reimbursement available

What to Expect (Job Responsibilities):
- Own the onboarding process end-to-end for all assigned customers, including change management, implementation, and training
- Deliver compelling and interactive training sessions to educate customers on product usage
- Solve technical problems and suggest solutions while identifying risks associated with product adoption
- Collect and act on feedback to continually improve training delivery and customer experience
- Develop high-quality training materials that adhere to brand design guidelines

What is Required (Qualifications):
- Bachelor's degree or equivalent professional experience required; a graduate degree is highly valued
- Minimum of 3 years of experience onboarding customers at a SaaS company or in a related field
- Exceptional written and verbal communication skills with strong presentation abilities
- Proven ability to manage multiple priorities and projects effectively
- Tech-savvy with the ability to quickly learn new software and train others

How to Stand Out (Preferred Qualifications):
- Experience as an instructional designer, educator, faculty trainer, or technology staff is highly regarded
- A second language is highly valued
- Familiarity with local higher education systems and learning management systems
- Knowledge of onboarding and customer success processes and best practices
- Flexibility to work with global clients across multiple time zones

#EducationTechnology #CustomerSuccess #RemoteWork #CareerOpportunity #TrainingAndDevelopment

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