Onboarding Consultant (USA Remote)

Turnitin; Atlanta (GA); Remote; USD 90,000 - 125,000; Full time

Job summary

A leading company in Education Technology is seeking a Customer Success Manager to enhance onboarding processes and customer training. This role offers a remote-first culture, competitive salary, and comprehensive benefits. Ideal candidates will have experience in SaaS and strong communication skills.

Benefits

Comprehensive benefits package

Education reimbursement

Generous paid time off

Qualifications

• Minimum of 3 years experience onboarding customers at a SaaS company.
• Exceptional written and verbal communication skills.

Responsibilities

• Own the onboarding process end-to-end for assigned customers.
• Deliver compelling training sessions to educate customers.

Skills

Communication

Organizational Skills

Technical Proficiency

Education

Bachelor’s degree

Graduate degree

Tools

CRM tools

Remote presentation software

Job description

Employer Industry: Education Technology

Why consider this job opportunity:
- Salary up to $124,375 per year
- Bonus eligible / commission-based compensation
- Comprehensive benefits package including health care coverage, education reimbursement, and generous paid time off
- Remote-first culture that empowers flexible work arrangements
- Opportunity to positively impact global education and learning outcomes
- Collaborative and inclusive work environment with a focus on personal growth and accountability

What to Expect (Job Responsibilities):
- Own the onboarding process end-to-end for assigned customers, including change management, implementation, and training
- Deliver compelling and interactive training sessions to educate customers on product usage and best practices
- Solve technical problems and identify solutions to enhance customer success and retention
- Actively collect and act on feedback to improve training delivery and customer engagement
- Develop and refine high-quality training materials to align with customer needs and brand guidelines

What is Required (Qualifications):
- Bachelor’s degree or equivalent professional experience; a graduate degree is highly valued
- Minimum of 3 years of experience onboarding customers at a SaaS company or in a related field, such as education technology
- Exceptional written and verbal communication skills with compelling presentation abilities
- Proven ability to manage multiple priorities and projects with strong organizational skills
- Tech-savvy with the ability to quickly learn new software and train others effectively

How to Stand Out (Preferred Qualifications):
- Experience as an instructional designer, educator, or faculty trainer
- Familiarity with remote presentation software and CRM tools
- Knowledge of local higher education systems and educational technology
- Ability to speak a second language
- Willingness to travel for on-site client visits or conferences

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