Onboarding Consultant (USA Remote)

Turnitin; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in Education Technology is seeking a Customer Onboarding Specialist to manage the onboarding process for clients. This role involves delivering training, improving customer success, and developing training materials. The ideal candidate will have a strong educational background and experience in SaaS onboarding. This position offers a flexible remote-first work culture, competitive salary, and comprehensive benefits.

Benefits

Health coverage

Education reimbursement

Generous paid time off

Flexible remote-first work culture

Qualifications

• Minimum of 3 years of experience onboarding customers at a SaaS company.
• Exceptional written and verbal communication skills.

Responsibilities

• Own the end-to-end onboarding process for assigned customers.
• Deliver online and in-person training sessions.
• Develop and maintain high-quality training materials.

Skills

Communication

Technical Knowledge

Project Management

Education

Bachelor’s degree

Graduate degree

Job description

Employer Industry: Education Technology

Why consider this job opportunity:
- Salary up to $124,375/year
- Bonus eligible position with competitive compensation
- Comprehensive benefits package including health coverage, education reimbursement, and generous paid time off
- Flexible remote-first work culture that prioritizes employee well-being
- Opportunities for professional growth and development within a global organization
- Collaborative and inclusive team environment focused on making a positive impact in education

What to Expect (Job Responsibilities):
- Own the end-to-end onboarding process, including change management, implementation, training, and adoption for all assigned customers
- Deliver compelling online and in-person training sessions to educate and inspire customers on product usage
- Apply technical knowledge to solve customer issues and proactively identify risks related to product adoption
- Gather and act on feedback to continuously improve training delivery and customer success
- Develop and maintain high-quality training materials that align with customer needs and brand guidelines

What is Required (Qualifications):
- Bachelor’s degree or equivalent professional experience required; graduate degree is highly valued
- Minimum of 3 years of experience onboarding customers at a SaaS company or in a related education technology field
- Exceptional written and verbal communication skills, with strong presentation abilities
- Proven ability to manage multiple priorities and projects effectively
- Tech-savvy with the ability to quickly learn new software and training methods

How to Stand Out (Preferred Qualifications):
- Experience as an instructional designer, educator, or faculty trainer
- Familiarity with local higher education systems and educational technology
- Ability to communicate in a second language
- Knowledge of customer success processes and best practices
- Flexibility to work with global clients across multiple time zones

#EducationTechnology #CustomerOnboarding #RemoteWork #CareerGrowth #TrainingAndDevelopment

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