Onboarding & Care Coordination Specialist

Out Of The Box Solutions; Oregon City (OR); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Same-day pay

Job summary

Out Of The Box Solutions in Oregon City is seeking an Onboarding Specialist to coordinate onboarding for families and Direct Support Professionals, ensuring a welcoming, compliant, and efficient experience.

The role requires exceptional organization, proactive communication, and the ability to manage multiple software systems while maintaining accuracy and empathy in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field is preferred.
• Minimum 2 years of onboarding, HR, healthcare administration, case management, client services, project coordination, compliance, or related field.
• Strong written and verbal communication skills with families, caregivers, and internal teams.
• Experience handling confidential information with high accuracy and attention to detail.
• Ability to learn multiple software programs and adapt to changing processes.

Responsibilities

• Leading the onboarding process for families and Direct Support Professionals from start to finish.
• Coordinating interviews, intake appointments, documentation, and onboarding timelines.
• Communication daily with families, Direct Support Professionals, referral sources, and internal team members.
• Creating care plans and assisting with risk mitigation planning.
• Ensuring all state-required documentation is complete, accurate, and submitted timely.
• Monitoring compliance requirements and helping maintain agency standards.
• Tracking onboarding progress, metrics, and weekly reporting.
• Identifying roadblocks, finding solutions, and ensuring tasks are followed through to completion.

Skills

Highly organized

Excellent communication

Tech-savvy

Multi-tasking

Problem-solving

Education

Bachelor's degree

Job description

Out Of The Box Solutions in Oregon City is seeking an Onboarding Specialist to coordinate onboarding for families and Direct Support Professionals, ensuring a welcoming, compliant, and efficient experience.

The role requires exceptional organization, proactive communication, and the ability to manage multiple software systems while maintaining accuracy and empathy in a fast-paced environment.