Onboarding Associate I

A First Name Basis Home Care; Hattiesburg (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

A First Name Basis Home Care in Hattiesburg, MS is seeking an Onboarding Associate to own caregiver orientation from hire to clearance. You will also provide front-office and admin support to keep the office running smoothly.

Responsibilities include greeting caregivers, confirming pre-arrival items, conducting interviews, administering screenings, processing paperwork, and coordinating onboarding with Care Managers to schedule and support new hires.

Qualifications

• High school diploma or equivalent required.
• Strong organizational skills and attention to detail.
• Comfortable using web-based scheduling, HR and training platforms.
• Reliable, punctual and professional in-office presence.

Responsibilities

• Own caregiver orientation and onboarding from hire to clearance.
• Greet caregivers at the front desk in a warm, professional manner.
• Confirm completion of pre-arrival items and assist with outstanding items.
• Conduct in-person interviews and administer drug tests.
• Complete onboarding paperwork, background checks and training.
• Coordinate onboarding with Care Managers to build initial schedules.
• Answer office calls and support recruiting calls and orientations.
• Maintain onboarding materials and assist with admistrative duties as needed.

Skills

Warm personality

Organizational skills

Attention to detail

Tech savvy

Judgment & professionalism

Reliability & punctuality

Customer service experience

Education

High school diploma or equivalent

Tools

AxisCare

Paylocity

360Learning

Job description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

Job Summary

The Onboarding Associate will own the caregiver orientation and onboarding process from the time a caregiver is hired until they are fully cleared and ready to work. During non-orientation time, they provide front-office and administrative support.

Responsibilities

• Sit at the front of the office and greet every scheduled caregiver warmly and professionally
• Confirm completion of pre-arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and help candidates finish anything outstanding
• Conduct in-person interviews and administer drug tests
• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training
• Complete and verify onboarding paperwork, digital forms, and required signatures
• Review required compliance items and identify anything missing
• Deliver a robust orientation presentation and training that gets new caregivers excited to work with us
• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes
• Assess each candidate in person — professionalism, reliability, fitness for the role — and flag concerns to the recruiting team
• Introduce new caregivers to the on-site Care Management team
• Track each caregiver's onboarding status from hire through clearance
• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to their availability and preferences
• Follow up with caregivers who have incomplete onboarding requirements and help ensure they're ready to be scheduled as quickly as possible
• Follow up with new caregivers during their first week, then transition them to their Care Manager for ongoing support
• Answer incoming office calls and route calls appropriately
• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling
• Assist with caregiver staffing, walk-ins and telephonic visits
• Make reminder calls/texts to upcoming orientation attendees
• Help maintain office organization and onboarding materials
• Other office administration duties as assigned

Requirements

Education

• Highschool diploma or equivalent

Experience, Skills & Qualifications

• Warm, people-first personality — you make others feel comfortable and valued.
• Strong organizational skills and attention to detail.
• Comfortable using web-based software (scheduling, HR, and training platforms).
• Sound judgment and professionalism when assessing candidates.
• Reliable, punctual, and consistent in-office presence.
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.