Onboarding Associate I

A-First-Name-Basis; Hattiesburg (MS); On-site; USD 35,000 - 42,000; Full time

Job summary

A First Name Basis (AFNB) is a growing in-home care provider with 40+ offices. The Onboarding Associate will own caregiver orientation from hire to clearance and provide front-office support when not onboarding.

Responsibilities include greeting caregivers, coordinating pre-arrival tasks, conducting interviews, drug testing and background checks, and ensuring compliance. Candidates should have a high school diploma and be reliable with strong organizational skills.

Qualifications

• Warm, people-first personality with ability to put others at ease.
• Strong organizational skills and attention to detail.
• Comfortable using scheduling, HR and training web-based platforms.
• Sound judgment and professionalism when assessing candidates.
• Reliable, punctual, and consistent in-office presence.
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.

Responsibilities

• Sit at the front of the office and greet every scheduled caregiver warmly and professionally.
• Confirm completion of pre-arrival items and help candidates finish anything outstanding.
• Conduct in-person interviews and administer drug tests.
• Complete onboarding processes including drug screening and background checks.
• Complete and verify onboarding paperwork and digital forms.
• Review compliance items and identify missing items.
• Deliver a robust orientation and training for new caregivers.
• Ensure caregivers understand policies, procedures, expectations, and scheduling processes.
• Assess candidates in person for professionalism and fitness for the role.
• Introduce new caregivers to the Care Management team.
• Track onboarding status from hire to clearance.
• Build initial caregiver schedules with Care Managers.
• Follow up with caregivers who have incomplete onboarding items.
• Transition new caregivers to Care Manager after onboarding.
• Answer office calls and route appropriately.
• Assist with recruiting calls, scheduling interviews/orientations, and class scheduling.
• Assist with staffing, walk-ins, and telephonic visits.
• Make reminder calls/texts to orientation attendees.
• Maintain office organization and onboarding materials.
• Other office admin duties as assigned.

Skills

Warm personality

Organizational skills

Web-based software

Judgment and professionalism

Reliability and punctuality

Caregiving/healthcare/HR/customer svc

Education

Highschool diploma or equivalent

Job description

Description

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We’re reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised

Job Summary:

The Onboarding Associate will own the caregiver orientation and onboarding process from the time a caregiver is hired until they are fully cleared and ready to work. During non-orientation time, they provide front-office and administrative support.

Responsibilities:

• Sit at the front of the office and greet every scheduled caregiver warmly and professionally


• Confirm completion of pre-arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and help candidates finish anything outstanding


• Conduct in-person interviews and administer drug tests


• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training


• Complete and verify onboarding paperwork, digital forms, and required signatures


• Review required compliance items and identify anything missing


• Deliver a robust orientation presentation and training that gets new caregivers excited to work with us


• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes


• Assess each candidate in person — professionalism, reliability, fitness for the role — and flag concerns to the recruiting team


• Introduce new caregivers to the on-site Care Management team


• Track each caregiver's onboarding status from hire through clearance


• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to their availability and preferences


• Follow up with caregivers who have incomplete onboarding requirements and help ensure they're ready to be scheduled as quickly as possible


• Follow up with new caregivers during their first week, then transition them to their Care Manager for ongoing support


• Answer incoming office calls and route calls appropriately


• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling


• Assist with caregiver staffing, walk-ins and telephonic visits


• Make reminder calls/texts to upcoming orientation attendees


• Help maintain office organization and onboarding materials


• Other office administration duties as assigned

Requirements

Education:

• Highschool diploma or equivalent

Experience, Skills & Qualifications:

• Warm, people-first personality — you make others feel comfortable and valued.


• Strong organizational skills and attention to detail.


• Comfortable using web-based software (scheduling, HR, and training platforms).


• Sound judgment and professionalism when assessing candidates.


• Reliable, punctual, and consistent in-office presence.


• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus.