Onboarding Analyst

MSC Mediterranean Shipping Company SA; Charleston (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health, Rx, Dental & Vision Insurance

Life Insurance: one-time annual salary

Long-term disability benefits

Flexible Spending Accounts - Health, D

Supplemental Life, Accident, Critical®

Job summary

MSC Mediterranean Shipping Company USA Inc. in Charleston, SC is seeking a Customer Onboarding Coordinator to coordinate onboarding for new and existing customers, guiding them through MSC processes and service channels.

You will conduct video calls, address questions, and escalate issues to appropriate internal teams. You will maintain onboarding records, support continuous process improvements, and monitor progress to ensure service standards. On-site five days a week is required.

Qualifications

• Bachelor’s degree preferred or equivalent experience in similar role.
• Experience in supply chain, transportation, shipping, logistics, or customer service is valued.
• Strong communication and problem-solving abilities.

Responsibilities

• Coordinate onboarding activities for new and existing customers.
• Conduct video calls to guide customers on MSC processes and service channels.
• Support customers throughout onboarding and address questions.
• Identify issues and coordinate resolution with internal teams.
• Partner with customer-facing teams to resolve operational issues.
• Maintain onboarding records and documentation.
• Support continuous improvement by identifying process inefficiencies.
• Monitor onboarding progress and customer interactions to ensure service standards.
• Presence required on-site 5 days per week.

Skills

Advanced English

Communication skills

Customer service mindset

Attention to details

Organized

Time management

Team player

MS Excel

Logistics experience

Adaptable

Education

Bachelor’s degree preferred or equivalent experience

Tools

MS Dynamics

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company providing global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary

Coordinate the onboarding and ongoing support of new and existing customers to enhance their overall experience with MSC. Serve as a subject matter expert and key point of contact, providing guidance on customer service processes, identifying opportunities for improvement, and collaborating with internal teams to drive service excellence and customer satisfaction.

Essential Functions

• Coordinate onboarding activities for new and existing customers.
• Conduct video calls with customers to provide guidance on MSC processes and customer service channels.
• Support customers throughout the onboarding process and assist in addressing questions and concerns.
• Identify potential issues and elevate or coordinate resolution with appropriate internal teams.
• Partner with customer-facing teams to support operational issue resolution and corrective actions.
• Maintain customer onboarding records and documentation.
• Support continuous improvement efforts by identifying process inefficiencies and opportunities for enhancement.
• Monitor onboarding progress and customer interactions to help ensure service standards are met.
• Presence required on‑site 5 days per week.
• Performs other duties, as assigned.

Qualifications

Required Skills / Key Competencies

• English: Advanced
• Excellent communication skills
• Strong customer service mindset, focused, and responsive
• Strong attention to details
• Adaptable and flexible to changes in responsibilities
• Organized, efficient, and able to manage time effectively
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs

Preferred Skills, Education, and Experience

• Prior experience in customer service, or logistics with a focus on customer service and problem resolution
• Bachelor’s degree preferred or equivalent experience in similar role
• Knowledge of MS Dynamics not necessary but a plus

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

Work Authorization

• Authorization to work in the U.S

This role requires working on‑site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off‑site duties are being performed.

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

Additional Benefits, effectiveday one

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.