Customer Success Associate

Nicely Co.; Tulsa (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Nicely Co. is seeking a Customer Success Associate to strengthen onboarding, adoption, outcomes, and retention signals, while building scalable success processes at an early-stage company.

You will turn priorities into clear, actionable work and partner across teams to deliver outcomes with appropriate autonomy. This role offers the chance to influence how the Customer Success function develops, establish useful standards, and help create internal systems that scale responsibly as the company

Qualifications

• Experience with customer onboarding, adoption and retention signals.
• Ability to translate priorities into documented plans and measurable outcomes.
• Ability to build lightweight, repeatable processes for an early-stage company.
• Strong cross-functional collaboration and communication.
• Ownership and sound judgment in an evolving startup environment.
• Commitment to confidentiality, security and ethical conduct.

Responsibilities

• Own day-to-day work across onboarding, adoption, outcomes and retention signals.
• Translate priorities into documented plans, decisions and measurable outcomes.
• Build lightweight, repeatable processes for an early-stage company.
• Collaborate across functions to resolve dependencies and deliver outcomes.
• Identify risks early, propose proportionate solutions and escalate when needed.
• Maintain accurate documentation of company, customer, and employee information.
• Use evidence and feedback to improve quality and stakeholder experience.
• Communicate progress, constraints, priorities and results clearly.

Skills

Onboarding

Adoption

Outcomes

Retention signals

Proactive guidance

Scalable processes

Job description

Customer Success Associate

Help build Nicely Co.'s customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes as Customer Success Associate, with meaningful ownership in an early-stage company.

Position overview

Nicely Co. is seeking a Customer Success Associate to strengthen customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes. This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook. The successful candidate will use sound judgment, communicate tradeoffs, and operate with appropriate autonomy.Responsibilities may evolve as the company grows. This is an opportunity to influence how the Customer Success function develops, establish useful standards, and leave behind systems that scale responsibly.

Responsibilities

• Own day-to-day work across customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Translate the priorities of the Customer Success Associate role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Qualifications

• Demonstrated capability relevant to customer onboarding, adoption, outcomes, retention signals, proactive guidance, and scalable success processes.
• Judgment and ownership appropriate for the Customer Success Associate scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Preferred qualifications

• Experience with modern methods and tools used in Customer Success.
• Experience in a startup, small business, or other resource-conscious environment.
• Evidence of improving a workflow, standard, product, service, or measurable outcome.
• Relevant education, certification, portfolio, or equivalent practical experience.
• Flexible work arrangements where applicable.
• Opportunity to help build an early-stage company.
• Direct impact on company growth and operating quality.
• Cross-functional collaboration and professional development opportunities.
• Significant ownership over assigned responsibilities.
• Opportunity for responsibilities to expand as the company grows.