Onboard Quick Service Supervisor – Guest Food Experience

NomarMex Chandlers; Virgin (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Virgin Voyages is seeking a stellar Quick Service Supervisor to lead onboard dining venues including Room Service, Lido, Crew Dining and Pizza Place. You’ll ensure hot or chilled meals reach Sailors with speed and care, while upholding Virgin Voyages’ high standards.

The role requires hands-on leadership, training of attendants, strict adherence to health regulations (USPH) and a passion for guest experience in a dynamic shipboard environment.

Responsibilities

• Supervises Quick Service Venues onboard: Room Service, Lido, Crew Dining and Pizza Place
• Provide an epic experience for our guests at all times
• Maintain complete knowledge of all menu items, cooking methods and beverage selections available for Room Service
• Trains the Quick Service and Crew Dining Attendants and other restaurant teams on respective food/beverage menus and service procedures
• Cross trains crew members in other departments to find the right fit for future teammates
• Ensures Quick Service Attendants are delivering food and beverage orders to Sailor’s staterooms in a professional and courteous manner
• Maintains knowledge of appropriate linen, china, glassware and silverware and sets up the room service operations in line with Virgin Voyages’ standards
• Ensures orders are responded to promptly and monitors orders for accuracy
• Ensures all deliveries are made according to timescales set and where possible notifies Sailors in advance of any potential delays
• Regularly monitors staterooms where food and beverage services have been delivered
• Ensures crew maintains food presentation and temperature control at all times to ensure dirty/discarded items are removed in an efficient and timely manner
• Ensures all equipment and cleaning materials are used in a cost-effective manner
• Informs the Quick Service Manager on all sailor issues, special requests, suggestions and complaints and, where possible, seeks to resolve
• Ensures that all health regulations such as USPH are adhered to
• Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately

Job description

Virgin Voyages is seeking a stellar Quick Service Supervisor to lead onboard dining venues including Room Service, Lido, Crew Dining and Pizza Place. You’ll ensure hot or chilled meals reach Sailors with speed and care, while upholding Virgin Voyages’ high standards.

The role requires hands-on leadership, training of attendants, strict adherence to health regulations (USPH) and a passion for guest experience in a dynamic shipboard environment.