Onboard Guest Experience Coordinator

Abercrombie & Kent Europe; Florida; Hybrid; USD 48,000 - 70,000; Full time

Job summary

Abercrombie & Kent Europe is seeking an Onboard Guest Services Coordinator to oversee and execute all pre-cruise guest services while ensuring adherence to company standards and procedures. The role focuses on meticulous documentation, guest requests, and coordination with ships to deliver impeccable service.

The successful candidate will have at least 2 years in a luxury hotel or cruise setting, excellent communication skills, and the ability to maintain composure under pressure in a fast-paced

Qualifications

• College Degree/Diploma or Hotel or Tourism School required.
• Minimum of 2 years’ experience in a luxury hotel or Cruise line is required.
• Must be able to remain calm under pressure.

Responsibilities

• Maintain and update OBGS files and documentation.
• Process guest(s)’ special requests in MXP.
• Report IT issues to OBGS Supervisor or Director, Hotel Operations.
• Answer phone calls professionally and manage voice mail within 48 hours.
• Assist guests with service animals onboard and medical needs.
• Manage OBGS inbox and reply within 72 hours.
• Prepare Cruise Notes and forward to ships.
• Coordinate World Cruise amenities and gifts in advance for ships.
• Communicate Cruise notes with ships on a cruise basis.
• Liaise between Sales/Groups/Reservations and Hotel Operations Assistant.

Skills

Guest services

Communication

Organization

Education

College Degree/Diploma or Hotel or Tourism School

Job description

Abercrombie & Kent Europe is seeking an Onboard Guest Services Coordinator to oversee and execute all pre-cruise guest services while ensuring adherence to company standards and procedures. The role focuses on meticulous documentation, guest requests, and coordination with ships to deliver impeccable service.

The successful candidate will have at least 2 years in a luxury hotel or cruise setting, excellent communication skills, and the ability to maintain composure under pressure in a fast-paced