Luxury Cruise Guest Experience Specialist

Aman at Sea; Plantation (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Aman at Sea is seeking a Guest Services Specialist to act as a liaison between shoreside, shipboard, and concierge teams, ensuring a highly personalized guest journey from initial reservation through post-voyage support.

The role coordinates dietary needs, special requests, medical arrangements, dining and spa bookings, and supports group/charter operations, with a focus on excellence in a fast-paced, multicultural environment.

Qualifications

• High school diploma or equivalent; college degree preferred.

Responsibilities

• Coordinate all guest requests and travel arrangements, including dietary requirements and special requests.
• Serve as liaison between shoreside, shipboard, and concierge teams to handle guest inquiries promptly.

Skills

Guest services coordination

Reservation systems familiarity

Microsoft Office

Multicultural communication

Education

High school diploma

Tools

Sabre/Amadeus

Salesforce

Job description

Aman at Sea is seeking a Guest Services Specialist to act as a liaison between shoreside, shipboard, and concierge teams, ensuring a highly personalized guest journey from initial reservation through post-voyage support.

The role coordinates dietary needs, special requests, medical arrangements, dining and spa bookings, and supports group/charter operations, with a focus on excellence in a fast-paced, multicultural environment.