Guest Services Specialist

Aman at Sea; Plantation (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Aman at Sea is seeking a Guest Services Specialist to act as a liaison between shoreside, shipboard, and concierge teams, ensuring a highly personalized guest journey from initial reservation through post-voyage support.

The role coordinates dietary needs, special requests, medical arrangements, dining and spa bookings, and supports group/charter operations, with a focus on excellence in a fast-paced, multicultural environment.

Qualifications

• High school diploma or equivalent; college degree preferred.

Responsibilities

• Coordinate all guest requests and travel arrangements, including dietary requirements and special requests.
• Serve as liaison between shoreside, shipboard, and concierge teams to handle guest inquiries promptly.

Skills

Guest services coordination

Reservation systems familiarity

Microsoft Office

Multicultural communication

Education

High school diploma

Tools

Sabre/Amadeus

Salesforce

Job description

We are seeking a Guest Services Specialist to join our team. This role serves as a key liaison between shoreside, shipboard, and concierge teams and plays an integral part in delivering an exceptional, highly personalized guest journey—from the initial reservation through post-voyage support.

The Guest Services Specialist will be responsible for coordinating and managing a range of guest needs, including dietary requirements, special requests, medical arrangements, and dining and spa reservations. The role will also support the operational coordination of groups and charters, ensuring each detail is thoughtfully managed and seamlessly executed.

Responsibilities

• Guest Journey: Coordinate all special requests, travel arrangements, documentation, and Concierge Services relations with third party service provider
• Guest Services Liaison: Coordinate effectively between shoreside and shipboard teams to ensure guest special requests, medical and dietary needs, inquiries and pre and post voyage guest relations matters are handled in a timely manner
• Travel Requirements: Ensure guests complete the travel documentation process prior to issuance of voyage documents and the departure of each voyage
• Groups and Inventory Coordination: Assist with managing group sales and inventory by voyage along with the issuance of group contracts to prospective guests and travel advisors
• Reporting: Generate special arrangement reports and communicate with hotel operations, concessions, and shipboard personnel
• Guest Experience: Handle all special alternate embarkation and disembarkation requests through the approval process
• Travel Insurance: Act as the point of contact with the travel insurance provider on coverage inquiries for our valued guests, in addition to assisting with guest insurance claims
• Financials and Invoicing: Coordinate with the accounting team any payment processing, refunds and commission payments, including credit card disputes

Requirements

• High school diploma or equivalent; college degree preferred
• Minimum 1-2 years of experience in a luxury cruise line guest services, travel agency, or hospitality environment
• Proven experience in coordinating guest services requests
• Exceptional organizational and multitasking abilities
• Strong interpersonal and communication skills, both written and verbal
• Proficiency in reservation systems (e.g., Sabre, Amadeus, or proprietary cruise line systems) is a plus in addition to Salesforce
• Expertise with Microsoft Office products including Word, Excel, Teams, and PowerPoint
• Ability to work in a fast-paced, multicultural environment
• Flexibility to work evenings, weekends, and holidays as needed
• Able to participate in minimal travel when necessary
• Knowledge of cruise industry and travel terminology
• Familiarity with shipboard operations and guest service systems.
• Proficient in English communication skills. Bilingual/multilingual abilities are a plus

Join our corporate team at Aman at Sea, where the legacy of Aman enters a new chapter. For over three decades, Aman has created serene sanctuaries that redefine luxury. With the debut of Amangati, our first luxury motor yacht, we extend this philosophy beyond land ushering in a new era of elegance and refinement at sea.

Our shoreside team is composed of industry leaders united by a shared vision: to deliver exceptional experiences and set new standards of excellence in ultra- luxury. If you thrive in a world defined by sophistication and are passionate about delivering seamless service at the highest level, we invite you to join us on this remarkable journey.