On-Time Fulfillment Lead | Cross-Functional Coordinator

Advanced-Ground-Systems-Engineering; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Base salary $60,000–$75,000

Discretionary bonus up to 10%

Medical, dental, life and vision保险

401(k) with company match

Paid time off and holidays

Career development opportunities

Tuition Reimbursement

Referral program

Sick Leave

Job summary

Advanced-Ground-Systems-Engineering in Cincinnati, OH is seeking a Fulfillment Specialist to coordinate end-to-end order fulfillment from release through shipment, ensuring accurate documentation, inventory allocation, and timely execution.

You will work cross-functionally with Purchasing, Operations, Shipping, and Customer Service to meet customer requirements and compliance, maintain Epicor Kinetic data, and provide timely order status and shipment information.

Qualifications

• 5+ years of experience in order management, fulfillment, supply chain, manufacturing, or related environment.
• Strong attention to detail, accuracy, organization, and follow-through.
• Excellent written and verbal communication skills.

Responsibilities

• Verify customer requirements, including part numbers, quantities, pricing, delivery dates, shipping instructions, and applicable compliance requirements.
• Create, review, and maintain shipping and quality documentation to ensure customer, regulatory, and internal requirements are met before shipment.
• Review inventory availability and determine appropriate ship-from location or allocation to support customer delivery requirements.
• Monitor orders against committed delivery dates and coordinate order release and shipment timing to support on-time delivery.
• Track material availability, production status, inspections, inventory, and shipment readiness.
• Track and resolve fulfillment issues, follow up on outstanding actions, and support recovery plans for at-risk orders.
• Identify requirements that cannot be fulfilled as ordered and proactively escalate risks, delays, shortages, or capacity constraints to Purchasing, Quality, Operations, and Customer Service.
• Maintain accurate Epicor Kinetic data related to customer orders, inventory, fulfillment status, and shipments.
• Maintain visibility of finished goods inventory and order status to support fulfillment decisions and customer commitments.
• Provide timely and accurate order status, delivery, change, and shipment information to customers and internal stakeholders.
• Proactively communicate potential delivery issues and coordinate with Customer Service and Sales when customer requirements or expectations require clarification.
• Coordinate with Logistics to ensure completed orders are shipped according to customer requirements, including transportation, documentation, and domestic or international shipping requirements.
• Participate in order review and fulfillment meetings and support fulfillment reporting, dashboards, and continuous improvement initiatives.

Skills

Order management

Attention to detail

Communication

Problem solving

Cross-functional collaboration

Education

Associate or bachelor’s degree in Business, Supply Chain, Logistics, Operations, or related field

Tools

Epicor Kinetic

Job description

Advanced-Ground-Systems-Engineering in Cincinnati, OH is seeking a Fulfillment Specialist to coordinate end-to-end order fulfillment from release through shipment, ensuring accurate documentation, inventory allocation, and timely execution.

You will work cross-functionally with Purchasing, Operations, Shipping, and Customer Service to meet customer requirements and compliance, maintain Epicor Kinetic data, and provide timely order status and shipment information.