On Time Delivery Associate

HOLLY HUNT; Chicago (IL); On-site; USD 55,717 - 73,370; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental, Vision coverage

401(k) plan

Paid Time Off

Job summary

HOLLY HUNT in Chicago is seeking a dedicated On-Time Delivery Coordinator to manage production processes and enhance the client experience. The role requires a strong client-first approach, ensuring timely order delivery while addressing any production concerns.

Candidates should have a bachelor's degree and 3–5 years of experience in a customer service role, preferably in the luxury goods sector. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 3–5 years of experience in customer service or sales support.
• Familiarity with small, domestic manufacturing is a plus.
• Experience in MTO luxury goods is a plus.

Responsibilities

• Manage the production process with a client-first approach.
• Communicate with Showroom during the production process.
• Manage all orders with a requested delivery date (RDD).
• Proactively monitor Estimated Completion Dates for priority orders.

Skills

Client-first focus

Communication skills

Technical skills - Microsoft Office

Education

Bachelor's degree

Job description

Job Overview

The On-Time Delivery team is responsible for providing a seamless and unparalleled client experience during the production and order delivery processes. This position works across Showrooms, Production, and Freight to elevate the client experience by proactively addressing production concerns and ensuring orders are delivered on time.

Primary Responsibilities

• Manage the production process with a client‑first approach, including:
  • Change, hold, and cancellation order management
  • Date management
  • Addressing in‑production questions/issues such as COM/COL and inspection images
  • Backorder management for in‑stock products
• Proactively communicate with the Showroom during the production process to ensure client expectations are met.
• Manage all orders with a requested delivery date (RDD) by:
  • Evaluating the RDD up‑front before the order is released for production.
  • Working with Production/Freight to determine if the RDD can be met.
  • Communicating to Sales the reasons why an RDD cannot be met, including other available options.
  • Ensuring all orders with approved RDDs are scheduled appropriately to meet the client expectation.
  • Tracking the status of these orders to completion.
  • Determining the best course of action and communicating the plan to the showroom if any changes (ECD change, freight, etc.) affect the RDD.
  • Coordinating with Freight and Production to ensure the RDD is met.
• Manage all priority orders (MTO orders that are late, orders with multiple ECD changes, top clients, large projects, etc.) by:
  • Proactively monitoring Estimated Completion Dates.
  • Determining the best course of action when there is an ECD change and communicating with the showroom, including detailed reasoning, relevant impacts, and potential solutions.

Job Requirements

• 3–5 years of experience in a customer service or sales support position; familiarity with small, domestic manufacturing is a plus; experience in MTO luxury goods is a plus.
• Bachelor’s degree required.
• Strong client‑first focus and communication skills.
• Strong technical skills – Microsoft Office required.

Benefits and Compensation

Compensation range: $55,717.50 – $73,370.00. The role may also include a geographic premium, annual discretionary incentive, and equity awards. Benefits include Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability.

Equal Opportunity Employment

We hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of the military, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E‑Verify Employment Eligibility Verification. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].