On-Site Visitor Center & Retail Coordinator (Weekends)

Audubon; Naples (FL); On-site; USD 34,000 - 36,000; Full time

Job summary

The National Audubon Society is seeking a Visitor Center Coordinator for Corkscrew Swamp Sanctuary in Naples, FL. This full-time, on-site role supports admissions, the Nature Store, Discovery Center, and Rooney Café, handling merchandise, events, and memberships with a customer-first approach.

Responsibilities include staff coordination, POS operations, inventory, and community engagement. 40 hours weekly, including weekends; strong communication and teamwork required.

Qualifications

• Bachelor's degree and 1+ year experience in retail or customer service.
• Excellent verbal and written communication and strong customer service skills.
• Ability to build relationships and work well in a team.
• Detail-oriented with multi-tasking in a fast-paced environment.
• Experience with POS/ticketing software and cash handling.

Responsibilities

• Provide excellent customer service in the Nature Store, admissions, café, and Discovery Center.
• Open/close doors and boardwalk areas on time per policies and procedures.
• Assist with planning and delivery of private and special events.
• Operate POS and maintain cash controls and deposits.
• Process invoices, maintain records, and support month-end activities.
• Manage vendor interactions and inventory for merchandise.
• Promote, sell, and renew Audubon memberships.
• Maintain knowledge of sanctuary ecology and Audubon activities.

Skills

Customer service

Communication

Relationship building

Attention to detail

Teamwork

MS Office/Outlook

Cash handling

CRM systems

Education

Bachelor's degree

Tools

Lightspeed POS

Ticketure

Salesforce

EveryAction

Job description

The National Audubon Society is seeking a Visitor Center Coordinator for Corkscrew Swamp Sanctuary in Naples, FL. This full-time, on-site role supports admissions, the Nature Store, Discovery Center, and Rooney Café, handling merchandise, events, and memberships with a customer-first approach.

Responsibilities include staff coordination, POS operations, inventory, and community engagement. 40 hours weekly, including weekends; strong communication and teamwork required.