Visitor Center Coordinator

National Audubon Society, Inc. (C3); United States; On-site; USD 34,000 - 36,000; Full time

Job summary

The National Audubon Society is seeking a Visitor Center Coordinator for Corkscrew Swamp Sanctuary in Naples, FL. This on-site role supports admissions, the Nature Store, and the Spurlino Foundation Discovery Center, as well as events and memberships.

You will work 40 hours weekly, including weekends, with a focus on outstanding guest service, merchandise sales, and coordinating with staff to keep facilities open and welcoming.

Qualifications

• Bachelor's degree and a minimum of 1 year experience in retail or customer service is required.
• Excellent verbal/written communication, customer service, and relationship building skills to professionally represent Audubon.
• Detail-oriented, with the ability to multi-task in a fast-paced environment.
• Must work well in a team, as well as follow direction and work autonomously.
• Experience or familiarity with point of sale/ticketing software or databases.
• Experience or familiarity with cash handling, credit card transactions, and bookkeeping procedures.

Responsibilities

• Provide excellent customer service by working in the Nature Store, admissions, Rooney Café, and Spurlino Foundation Discovery Center and maintain a high standard for organization and cleanliness.
• Coordinate with another assigned staff member to ensure the Blair Audubon Visitor Center and boardwalk are properly opened on time and closed at end of the day.
• Open and close the Spurlino Foundation Discovery Center; organizing and maintaining the space.
• Respond to visitor and customer inquiries, feedback, or messages and update related signage, tickets, and online information.
• Report emergencies, incidents, and situations to the manager on duty.
• Assist with planning and delivery of private and special events.
• Work with phone and messaging systems, databases and point of sale platforms (e.g. Lightspeed, Ticketure, Salesforce, EveryAction) and pull related reports.
• Operate the cash register and maintain accurate cash controls.
• Conduct point-of-sale cash deposit counts, monthly store safe counts, and bank deposit verifications with a designated staff member in accordance with established cash-handling procedures.
• Enter invoices, maintain store files and records, process returns, refunds, and credits, and assist in month-end and quarterly statements and rectifications.
• Work with vendors and order, receive, tag, and enter supplies/merchandise in point-of-sale system.
• Assist with annual inventory and inventory report.
• Support and help develop online and in-center promotions and communications.
• Restock and display merchandise in the Nature Store.
• Maintain positive, professional relationships with staff, volunteers, donors, and guests.
• Promote, sell, and renew memberships.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

Bachelor's degree

Tools

Lightspeed POS

Ticketure

Salesforce

EveryAction

Job description

About Audubon The National Audubon Society is a leading nonprofit conservation organization with more than 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, nonpartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With over 900 staff and more than 2.65 million supporters working across 11 countries and all 50 U.S. states, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at audubon.org and on Facebook and Instagram @audubonsociety.

Position Summary:

The Visitor Center Coordinator will assist in Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary in Naples, Florida. Areas of responsibility include admissions, Nature Store, Spurlino Foundation Discovery Center, and Rooney Café operations, private events, visitor and volunteer assistance, boardwalk closing, and membership sales. The Visitor Center Coordinator will work in the Center, provide excellent customer service, and support the Retail Sales Manager with coordination and implementation of events, merchandise sales, and administrative duties. This is a full-time, regular, on-site position, working 40 hours per week, including Saturdays and Sundays.

Compensation:

$24.48 - $26.00 / hour

Essential Functions:

• Provide excellent customer service by working in the Nature Store, admissions, Rooney Café, and Spurlino Foundation Discovery Center and maintain a high standard for organization and cleanliness.
• Coordinate with another assigned staff member to ensure the Blair Audubon Visitor Center and boardwalk are properly opened on time and cleared/closed at the end of the day and participate in decisions regarding early closures in accordance with policies and procedures.
• Open and close the Spurlino Foundation Discovery Center; organizing and maintaining the space.
• Respond to visitor and customer inquiries, feedback, or messages and update related signage, tickets, and online information.
• Report emergencies, incidents, and situations to the manager on duty.
• Assist with planning and delivery of private and special events.
• Work with phone and messaging systems, databases and point of sale platforms (e.g. Lightspeed, Ticketure, Salesforce, EveryAction) and pull related reports.
• Operate the cash register and maintain accurate cash controls.
• Conduct point-of-sale cash deposit counts, monthly store safe counts, and bank deposit verifications with a designated staff member in accordance with established cash-handling procedures.
• Enter invoices, maintain store files and records, process returns, refunds, and credits, and assist in month-end and quarterly statements and rectifications.
• Work with vendors and order, receive, tag, and enter supplies/merchandise in point-of-sale system.
• Assist with annual inventory and inventory report.
• Support and help develop online and in-center promotions and communications.
• Restock and display merchandise in the Nature Store.
• Maintain positive, professional relationships with staff, volunteers, donors, and guests.
• Promote, sell, and renew memberships.
• Maintain knowledge of Sanctuary ecology, natural history, and Audubon activities and policies.
• Maintain and foster a culture of safety.
• Other job-related duties as assigned.

Qualifications and Experience:

• Bachelor's degree and a minimum of 1 years’ experience in retail or customer service is required. A combination of education and experience will be considered.
• Excellent verbal/written communication, customer service, and relationship building skills to professionally represent Audubon.
• Detail-oriented, with the ability to multi-task in a fast-paced, potentially noisy environment.
• Must work well in a team, as well follow direction and work autonomously.
• Experience or familiarity with point of sale/ticketing software or databases.
• Experience or familiarity with cash handling, credit card transactions, and bookkeeping procedures.
• Proficient in MS Office, Outlook and other web-based applications.
• Ability to maneuver up to 25 lbs with or without reasonable accommodation.
• Ability to traverse at least 3 miles on foot or electric trike in a variety of weather conditions, with or without accommodation.
• Ability to work a flexible schedule, including both weekend days, and occasional evenings.
• Valid driver’s license required for picking-up supplies and materials.
• Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation and Audubon’s conservation mission.
• Experience fostering inclusive and collaborative work environments is valued.

National Audubon Society Competencies:

• Building Relationships: Establish and nurture meaningful connections and trust with others while fostering an environment of inclusivity and respect.
• Problem Solving: Find effective solutions to challenges and support decision-making by drawing on critical thinking, creativity, and systematic approaches.
• Accountability: Be reliable and trustworthy in fulfilling commitments while recognizing inequities that may impact the ability of others to fulfill responsibilities effectively.
• Supporting Change: Adapt to changes and modify behavior in response to new information or unexpected obstacles while considering the diverse needs of others.
• Critical Thinking: Take an active approach to analyzing, evaluating, and interpreting information or situations objectively and logically to make informed decisions or judgments.

EEO Statement We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement The National Audubon Society endeavors to keep our careers site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at www.audubon.org and on Facebook, Twitter and Instagram @audubonsociety.