Visitor Center Experience Lead — On-Site & Events

National Audubon Society, Inc. (C3); United States; Sur place; USD 34 000 - 36 000; Plein temps

Résumé du poste

The National Audubon Society is seeking a Visitor Center Coordinator for Corkscrew Swamp Sanctuary in Naples, FL. This on-site role supports admissions, the Nature Store, and the Spurlino Foundation Discovery Center, as well as events and memberships.

You will work 40 hours weekly, including weekends, with a focus on outstanding guest service, merchandise sales, and coordinating with staff to keep facilities open and welcoming.

Qualifications

• Bachelor's degree and a minimum of 1 year experience in retail or customer service is required.
• Excellent verbal/written communication, customer service, and relationship building skills to professionally represent Audubon.
• Detail-oriented, with the ability to multi-task in a fast-paced environment.
• Must work well in a team, as well as follow direction and work autonomously.
• Experience or familiarity with point of sale/ticketing software or databases.
• Experience or familiarity with cash handling, credit card transactions, and bookkeeping procedures.

Responsabilités

• Provide excellent customer service by working in the Nature Store, admissions, Rooney Café, and Spurlino Foundation Discovery Center and maintain a high standard for organization and cleanliness.
• Coordinate with another assigned staff member to ensure the Blair Audubon Visitor Center and boardwalk are properly opened on time and closed at end of the day.
• Open and close the Spurlino Foundation Discovery Center; organizing and maintaining the space.
• Respond to visitor and customer inquiries, feedback, or messages and update related signage, tickets, and online information.
• Report emergencies, incidents, and situations to the manager on duty.
• Assist with planning and delivery of private and special events.
• Work with phone and messaging systems, databases and point of sale platforms (e.g. Lightspeed, Ticketure, Salesforce, EveryAction) and pull related reports.
• Operate the cash register and maintain accurate cash controls.
• Conduct point-of-sale cash deposit counts, monthly store safe counts, and bank deposit verifications with a designated staff member in accordance with established cash-handling procedures.
• Enter invoices, maintain store files and records, process returns, refunds, and credits, and assist in month-end and quarterly statements and rectifications.
• Work with vendors and order, receive, tag, and enter supplies/merchandise in point-of-sale system.
• Assist with annual inventory and inventory report.
• Support and help develop online and in-center promotions and communications.
• Restock and display merchandise in the Nature Store.
• Maintain positive, professional relationships with staff, volunteers, donors, and guests.
• Promote, sell, and renew memberships.

Connaissances

Customer service

Communication

Teamwork

Attention to detail

Formation

Bachelor's degree

Outils

Lightspeed POS

Ticketure

Salesforce

EveryAction

Description du poste

The National Audubon Society is seeking a Visitor Center Coordinator for Corkscrew Swamp Sanctuary in Naples, FL. This on-site role supports admissions, the Nature Store, and the Spurlino Foundation Discovery Center, as well as events and memberships.

You will work 40 hours weekly, including weekends, with a focus on outstanding guest service, merchandise sales, and coordinating with staff to keep facilities open and welcoming.