On-Site Visitor Center Lead – Guest Experience & Events

National Audubon Society; Naples (FL); On-site; USD 34,000 - 36,000; Full time

Job summary

The National Audubon Society is hiring a Visitor Center Coordinator to support Blair Visitor Center operations at Corkscrew Swamp Sanctuary in Naples, Florida. You will assist with admissions, the Nature Store, Spurlino Foundation Discovery Center, and Rooney Café operations, as well as private events and membership sales.

This full-time, on-site role requires providing exceptional customer service, coordinating with staff, and handling POS duties and reports.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• Minimum 1 year in retail or customer service.
• Experience with point-of-sale systems and cash handling.
• Ability to navigate MS Office and web-based applications.

Responsibilities

• Provide excellent customer service in the Nature Store, admissions, and cafe.
• Open/close the visitor center and boardwalk per policy.
• Assist with events, merchandise, and membership sales.
• Manage inquiries and update signage and online information.
• Operate POS and maintain cash controls and deposits.
• Enter invoices, process returns, and support month-end tasks.
• Assist with inventory and merchandising; promote memberships.

Skills

Excellent communication

Customer service

Teamwork

Cash handling

MS Office

POS software

Physical stamina

Flexible schedule

Driver's license

Attention to detail

Education

Bachelor's degree

Tools

Lightspeed

Ticketure

Salesforce

EveryAction

Job description

The National Audubon Society is hiring a Visitor Center Coordinator to support Blair Visitor Center operations at Corkscrew Swamp Sanctuary in Naples, Florida. You will assist with admissions, the Nature Store, Spurlino Foundation Discovery Center, and Rooney Café operations, as well as private events and membership sales.

This full-time, on-site role requires providing exceptional customer service, coordinating with staff, and handling POS duties and reports.