On-Site Tier III IT Help Desk Specialist

UICGS / Bowhead Family of Companies; Anchorage (AK); On-site; USD 60,000 - 80,000; Full time

Job summary

UICGS / Bowhead Family of Companies seeks an On-Site Tier III Call Center/Help Desk Support Technician in Anchorage, AK. Candidates should have a Bachelor’s Degree in Management Information Systems or a related field, alongside four years of relevant experience. Responsibilities include providing technical support, diagnosing issues, and managing service requests.

The ideal candidate will exhibit strong communication skills, technical knowledge, and problem-solving capabilities, with a focus on ensuring customer satisfaction.

Qualifications

• Bachelor’s Degree in related field preferred, or equivalent experience.
• 4+ years of technical support or helpdesk experience.
• A+ or Network+ Certificate required.

Responsibilities

• Serve as the initial contact for technical issues.
• Diagnose and resolve technical issues accurately.
• Document requests in the ticket management system.
• Provide operational technical support both onsite and remote.
• Act as escalation point to the Tier 1 group for inquiries.

Skills

Communication abilities

Technical knowledge

Customer satisfaction prioritization

Problem solving

Active listening

Critical thinking

Proficiency with Windows OS

PowerShell scripting

Education

Bachelor’s Degree in Management Information Systems

Related Technical Experience (4+ years)

Tools

System Center Configuration Manager (SCCM)

Azure Intune

M365 Cloud Applications

Job description

UICGS / Bowhead Family of Companies seeks an On-Site Tier III Call Center/Help Desk Support Technician in Anchorage, AK. Candidates should have a Bachelor’s Degree in Management Information Systems or a related field, alongside four years of relevant experience. Responsibilities include providing technical support, diagnosing issues, and managing service requests.

The ideal candidate will exhibit strong communication skills, technical knowledge, and problem-solving capabilities, with a focus on ensuring customer satisfaction.