On-Site Tier 2 IT Field Engineer

Abacus Solutions Group; Seattle (WA); On-site; USD 40,000 - 45,000; Full time

Job summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. You will troubleshoot desktops, laptops, printers, and network connectivity, and work directly with end users in person or remotely.

Requirements include 1–2 years of hands-on IT support, strong Windows troubleshooting, hardware/software/peripheral experience, and ability to work independently on-site.

Qualifications

• 1–2 years of hands-on IT support in a desktop or field service environment.
• Strong troubleshooting skills in Windows environments.
• Experience supporting hardware, software, and peripheral equipment.
• Ability to communicate clearly with non-technical users.
• Ability to work independently in an on-site setting.
• High school diploma or equivalent required; associate degree or higher preferred.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripherals.
• Install, troubleshoot, service, and repair PCs and related software.
• Support basic network connectivity and hardware issues.
• Connect devices to existing data networks.
• Maintain trouble logs and documentation in ticketing systems.
• Provide in-person and remote end-user support.
• Perform minor hardware and software repairs.
• Assist users with proper use of hardware and software.
• Document daily support activities and resolutions.
• Collaborate with staff and management regarding system needs and improvements.

Skills

Windows troubleshooting

IT support

On-site support

Communication

Troubleshooting

Education

High school diploma

Associate degree preferred

Job description

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. You will troubleshoot desktops, laptops, printers, and network connectivity, and work directly with end users in person or remotely.

Requirements include 1–2 years of hands-on IT support, strong Windows troubleshooting, hardware/software/peripheral experience, and ability to work independently on-site.