On Site Technician - Hershey PA

Unisys; Reading (Berks County); On-site; USD 95,000 - 120,000; Full time

Job summary

Unisys in Hershey, PA seeks a hands-on L2 Network Support Engineer for onsite network support across HQ, nearby offices, and plants. You will handle SD-WAN, LAN, Wireless APs, and Cisco/Arista switching environments, troubleshooting and performing basic configurations.

This role emphasizes incident resolution, documentation, and collaboration with IT teams. Travel to plant sites and offices is expected, with a strong emphasis on reliability and hands-on maintenance.

Qualifications

• 6-8 years of hands-on network support experience in a corporate or manufacturing environment.
• Working knowledge of SD-WAN concepts and basic troubleshooting (VeloCloud, Meraki, Viptela, or similar).
• Comfortable working with Cisco and/or Arista switches - VLANs, port configuration, STP basics.
• Experience supporting Wireless Access Points (Cisco, Meraki, Aruba, or equivalent).
• Understanding of LAN fundamentals - IP addressing, subnetting, DHCP, DNS, and basic routing.
• Familiarity with ticketing systems and ITSM/change management processes.
• Ability to read basic network diagrams and escalate appropriately to L3 engineers.
• Good communication skills and willingness to travel to nearby offices and plants.

Responsibilities

• Provide L2 network support for SD-WAN, LAN, Wireless APs, and Cisco/Arista switches across HQ, branch offices, and manufacturing sites.
• Troubleshoot and resolve network incidents escalated from L1/helpdesk.
• Monitor network health and respond to alerts affecting production or offices.
• Perform basic configurations on Cisco/Arista switches (VLANs, port settings, STP).
• Support and maintain Wireless Access Points and controllers.
• Assist with SD-WAN edge device support and WAN failover validation.
• Coordinate with ISPs for circuit issues and ticket follow-ups.
• Conduct regular site visits to HQ and manufacturing sites for network checks and hardware replacements.
• Maintain documentation of network issues and site configurations.
• Assist with onboarding of new network hardware under L3 guidance.

Skills

SD-WAN

LAN

Wireless APs

Cisco switches

Arista switches

VLANs

STP

Troubleshooting

ITSM

Communication

Tools

PRTG

SolarWinds

Meraki Dashboard

Job description

What Success Looks Like In This Role

We are looking for a hands-on L2 Network Support Engineer to support our client's network infrastructure across their Hershey, PA headquarters, nearby offices, and manufacturing plant locations. In this onsite role, you will be the go-to resource for day-to-day network support covering SD-WAN, LAN, Wireless Access Points, and Cisco/Arista switching environments. This is a support-focused role - you will troubleshoot and resolve network issues, assist in minor configurations, and ensure smooth connectivity across all sites.

What Success Looks Like In This Role

We are looking for a hands-on L2 Network Support Engineer to support our client's network infrastructure across their Hershey, PA headquarters, nearby offices, and manufacturing plant locations. In this onsite role, you will be the go-to resource for day-to-day network support covering SD-WAN, LAN, Wireless Access Points, and Cisco/Arista switching environments. This is a support-focused role - you will troubleshoot and resolve network issues, assist in minor configurations, and ensure smooth connectivity across all sites.

Key Responsibilities

• Provide L2 network support for SD-WAN, LAN, Wireless APs, and Cisco/Arista switches across HQ, branch offices, and manufacturing plant sites.
• Troubleshoot and resolve network incidents escalated from L1/helpdesk - including connectivity drops, slow performance, VLAN misconfigurations, and AP issues.
• Monitor network health using available tools and respond promptly to alerts or outages affecting production or office environments.
• Perform basic configuration tasks on Cisco and Arista switches - VLANs, port settings, spanning tree, and trunk/access port adjustments.
• Support and maintain Wireless Access Points - managing connectivity, signal issues, AP reboots, and coordination with wireless controllers.
• Assist with SD-WAN edge device support - basic troubleshooting of WAN links, failover validation, and escalating complex issues to L3 or vendor support.
• Coordinate with ISPs for circuit issues, outage reporting, and ticket follow-ups.
• Conduct regular site visits to HQ, nearby offices, and plant locations to perform hands-on network checks and hardware replacements.
• Maintain accurate documentation of network issues, changes, and site-specific configurations.
• Support onboarding of new network hardware at plant/office expansions under L3 guidance.

You will be successful in this role if you have:

• 6 - 8 years of hands-on network support experience in a corporate or manufacturing environment.
• Working knowledge of SD-WAN concepts and basic troubleshooting (VeloCloud, Meraki, Viptela, or similar).
• Comfortable working with Cisco and/or Arista switches - VLANs, port configuration, STP basics.
• Experience supporting Wireless Access Points (Cisco, Meraki, Aruba, or equivalent) - connectivity issues, controller checks, AP replacements.
• Understanding of LAN fundamentals - IP addressing, subnetting, DHCP, DNS, and basic routing.
• Familiarity with ticketing systems and following ITSM/change management processes.
• Ability to read basic network diagrams and escalated appropriately to L3 engineers.
• Good communication skills - able to coordinate with site staff, plant operators, and remote IT teams.
• Willingness to travel to nearby offices and manufacturing plant sites as needed.

NICE TO HAVE

• Cisco CCNA certification or equivalent knowledge (preferred but not required).
• Prior experience working in a manufacturing or industrial network environment.
• Basic familiarity with network monitoring tools (PRTG, SolarWinds, Meraki Dashboard, or similar).
• Exposure to OT/IT network environments or plant floor networking is a plus.

What We're Looking For

• Reliable and proactive - someone who follows through on open tickets and doesn't let issues linger.
• Comfortable in onsite, hands-on settings including manufacturing plant floors.
• A team player who communicates clearly and escalates when needed - no lone wolf troubleshooting.
• Adaptable to shifting priorities in a fast-moving manufacturing environment.

WORK ENVIRONMENT

This is a fully onsite role based primarily at the client's Hershey, PA headquarters. Regular travel to nearby office locations and manufacturing plants is expected as part of the role. Candidates must be comfortable working in both office settings and light industrial/plant floor environments. Occasional off-hours availability may be needed during outages or planned maintenance windows.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.