On-Site Technical Support & Field Technician

Zohopublic; Roseville (CA); On-site; USD 29,000 - 37,000; Full time

Job summary

CoCard Business seeks a Technical Support & Field Service Specialist to join our Roseville team. This hands-on role involves assisting merchants by phone, email, and chat, troubleshooting payment and POS equipment, and documenting support tickets from our Roseville office.

You will also perform on-site installations and service calls across Northern California, with occasional travel and on-call requirements. Strong English, typing, and customer service skills are essential.

Qualifications

• Must be able to work 100% on-site in Roseville, CA.
• Clear verbal communication with customers by phone, email, and chat.
• Fast and accurate typing / data-entry in ticketing systems.
• Experience in customer service and technical troubleshooting.
• Willing to travel to merchant locations within Northern California.

Responsibilities

• Provide first-line technical and customer support by phone, email, and chat.
• Troubleshoot payment terminals, POS systems, software, hardware, and connectivity.
• Document conversations, troubleshooting steps, resolutions, and follow-ups in ticketing/CRM.
• Configure and troubleshoot POS systems, routers, network connections, printers, and equipment.
• Perform on-site POS and payment equipment installations as needed.
• Train merchants and employees on new equipment and software.
• Follow up on open issues and keep ticket statuses current.
• Collaborate with sales and operations to resolve merchant issues.

Skills

Strong spoken English

Excellent written communication

Fast typing / data-entry

Customer service experience

Document detailed ticket notes

On-site work readiness

Willingness to travel (CA)

Education

High school diploma or GED

Tools

CRM systems

Ticketing software

POS / payment terminal knowledge

Job description

CoCard Business seeks a Technical Support & Field Service Specialist to join our Roseville team. This hands-on role involves assisting merchants by phone, email, and chat, troubleshooting payment and POS equipment, and documenting support tickets from our Roseville office.

You will also perform on-site installations and service calls across Northern California, with occasional travel and on-call requirements. Strong English, typing, and customer service skills are essential.