Tier 2 - Technical Support

WizeHire, Inc; Roseville (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

WizeHire, Inc is seeking an experienced Tier 2 Technical Support Engineer to provide advanced technical support for payment processing systems in Roseville, CA. The ideal candidate will have strong expertise in Windows environments, Microsoft SQL Server, and payment technology platforms.

This is a hands-on role requiring excellent analytical skills and troubleshooting abilities. As the primary escalation point for complex issues, you will work closely with various teams to resolve challenges affecting both merchants and internal systems.

Qualifications

• Strong experience supporting Windows-based environments.
• Expertise in Microsoft SQL Server databases.
• Proficient in IIS web servers and ASP.NET applications.
• Experience with networking infrastructure.

Responsibilities

• Provide advanced technical support for payment processing.
• Serve as the primary escalation point for complex issues.
• Collaborate with Operations, Development, and Customer Success teams.
• Diagnose and troubleshoot technical issues affecting merchants.

Skills

Supporting Windows-based environments

Microsoft SQL Server databases

IIS web servers

ASP.NET applications

Networking infrastructure

Payment technology platforms

Job description

CoCard Business is seeking an experienced Tier 2 Technical Support Engineer to provide advanced technical support for our payment processing, POS, software, and infrastructure environments. This role serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 Support.

The ideal candidate possesses strong experience supporting Windows-based environments, Microsoft SQL Server databases, IIS web servers, ASP.NET applications, networking infrastructure, and payment technology platforms. This individual will work closely with Operations, Development, Product, and Customer Success teams to diagnose, troubleshoot, and resolve technical issues affecting merchants and internal systems.

This is a hands‑on technical role requiring strong analytical skills, excellent troubleshooting abilities, and a passion for solving complex technical challenges.

This position is 100% on-site in Roseville, CA. No remote or hybrid options available.