On-Site Technical Support Engineer – Financial Software

Vestmark, Inc.; Wakefield (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Vestmark, Inc. in Wakefield, MA is seeking a Technical Support Engineering Co-op on the production support team to provide production and technical support for clients using our Managed Accounts platform. The intern collaborates with clients to analyze, research, and resolve support cases.

This on-site role requires client contact, problem resolution, and coordination with internal operations and technology teams to service clients on a fast-paced schedule.

Qualifications

• Knowledge of the Financial sector and interest in enterprise software implementations.
• Understanding of enterprise software architecture and implementation lifecycle.
• Strong communication and coordination skills with clients and internal teams.

Responsibilities

• Assist in analysis, research, and resolution of customer support cases in Vestmark Support Portal.
• Answer inbound support calls and triage inquiries, escalating when needed.
• Log activities with details and manage client expectations through clear communication.
• Collaborate with internal departments to deliver high-quality client service.
• Contribute to proactive support documentation and knowledge base updates.

Skills

Financial sector knowledge

Enterprise software lifecycle

Cross-functional teamwork

Customer service

Problem solving

Time management

Investment systems knowledge

Tools

MS Windows

SQL

Job description

Vestmark, Inc. in Wakefield, MA is seeking a Technical Support Engineering Co-op on the production support team to provide production and technical support for clients using our Managed Accounts platform. The intern collaborates with clients to analyze, research, and resolve support cases.

This on-site role requires client contact, problem resolution, and coordination with internal operations and technology teams to service clients on a fast-paced schedule.