On-Site Tech Support & Call Center Agent

Fieldprint; Mount Laurel Township (NJ); On-site; USD 18,411 - 26,222; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K plan with company match

Flexible spending accounts

Voluntary insurance coverage

Paid time off

Paid holidays

Paid training programs

Commuter benefit program

Job summary

Fieldprint is seeking a Call Center Representative for its Mt. Laurel, NJ location. The role involves supporting agents and ensuring proper systems are functioning for fingerprinting and processing tasks. Candidates should possess strong communication and customer service skills, managing both technical support and user inquiries.

The position offers $16.20hr with a schedule of M-F 11am-7pm, and benefits including medical coverage, 401K, and flexible scheduling options.

Qualifications

• Strong communication skills required to interact with users.
• Proven customer service experience in a call center.
• Adaptability to manage multiple tasks or projects.

Responsibilities

• Provide technical support for Fieldprint Station users.
• Manage the shipping process for defective devices.
• Support end users with scanning protocols.

Skills

Excellent verbal and written communication skills

Excellent customer service skills

Professional and positive attitude

Knowledge of basic computer terminology

Knowledge of necessary software and hardware programs

Ability to manage multiple tasks

Education

High school diploma or equivalent

Job description

Fieldprint is seeking a Call Center Representative for its Mt. Laurel, NJ location. The role involves supporting agents and ensuring proper systems are functioning for fingerprinting and processing tasks. Candidates should possess strong communication and customer service skills, managing both technical support and user inquiries.

The position offers $16.20hr with a schedule of M-F 11am-7pm, and benefits including medical coverage, 401K, and flexible scheduling options.