Call Center Representative - Site Support

Fieldprint; Mount Laurel Township (NJ); On-site; USD 18,411 - 26,222; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K plan with company match

Flexible spending accounts

Voluntary insurance coverage

Paid time off

Paid holidays

Paid training programs

Commuter benefit program

Job summary

Fieldprint is seeking a Call Center Representative for its Mt. Laurel, NJ location. The role involves supporting agents and ensuring proper systems are functioning for fingerprinting and processing tasks. Candidates should possess strong communication and customer service skills, managing both technical support and user inquiries.

The position offers $16.20hr with a schedule of M-F 11am-7pm, and benefits including medical coverage, 401K, and flexible scheduling options.

Qualifications

• Strong communication skills required to interact with users.
• Proven customer service experience in a call center.
• Adaptability to manage multiple tasks or projects.

Responsibilities

• Provide technical support for Fieldprint Station users.
• Manage the shipping process for defective devices.
• Support end users with scanning protocols.

Skills

Excellent verbal and written communication skills

Excellent customer service skills

Professional and positive attitude

Knowledge of basic computer terminology

Knowledge of necessary software and hardware programs

Ability to manage multiple tasks

Education

High school diploma or equivalent

Job description

Job Description

We are currently seeking a Call Center Representative who will take incoming calls from our fingerprinting, photo, and I-9 processing sites across the country. The Call Center Representative supports agents in the field to ensure the required systems are working properly and standard processes are followed correctly.

The ideal candidate will have a positive attitude, and provide exceptional customer service.

This is an on-site position located in Mt. Laurel, NJ. The schedule will be M-F 11am-7pm, with an occasional Saturday. This position pays $16.20hr.

Responsibilities

• Provide basic technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. This support includes both phone/email support and onsite support as necessary.
• Provide return authorizations and manage the shipping process for devices in the field that are defective.
• Provide end user support either via phone to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
• Understand and provide support on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

Required Skills

• Excellent verbal and written communication skills.
• Excellent customer service skills
• Professional and positive attitude
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.

Education

The candidate we are seeking will have a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.