On-Site Systems Support Administrator – NYC Tech

Framestore Limited; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Framestore in New York City is seeking a Systems Support Administrator to join the on-site Technology team. You will escalate IT incidents, manage storage and licenses, and maintain diverse systems including OS images and render farm components.

Ideal candidates have strong customer-facing experience, practical scripting knowledge, and familiarity with virtualization, AD, and storage architectures. On-site role with growth opportunities.

Qualifications

• 3+ years in a level 1 IT position or similar role.
• Hands-on hardware experience; builds, upgrades, repair.
• OS (Redhat based, Windows and OSX) and application support and deployment.
• Active Directory management.
• Basic scripting language (powershell, bash, python).
• Basic knowledge of Git/version control workflows.
• Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS).
• VMware ESXi administration and virtualization fundamentals.
• Strong experience in a customer-facing role.
• Strong self-guided problem-solving skills.
• A commitment to teamwork.
• Proven ability to adapt and work well under pressure and to tight deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Escalation support for all incidents and requests using JIRA service desk.
• Support of storage requests.
• Monitor and maintain a variety of physical and logical systems.
• Administration of the OS images and Linux/Windows application packages.
• Manage license servers and services.
• Support of the Render farm (software).
• Support and administration of enterprise storage platforms and file systems.
• Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios.
• Able to work independently and in teams on administrative and technical projects.
• Produce and update documentation using Confluence.
• Collaborate with other technology teams on various projects and to support artists workflows and production requirements.
• Partake in an on-call rotation to provide support outside standard working hours

Skills

Customer-facing

Scripting

OS Support

Active Directory

Git

VMware ESXi

Storage

Monitoring

Tools

Grafana

Nagios

JIRA

Confluence

VMware ESXi

Job description

Framestore in New York City is seeking a Systems Support Administrator to join the on-site Technology team. You will escalate IT incidents, manage storage and licenses, and maintain diverse systems including OS images and render farm components.

Ideal candidates have strong customer-facing experience, practical scripting knowledge, and familiarity with virtualization, AD, and storage architectures. On-site role with growth opportunities.