Systems Support Administrator

Framestore Limited; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Framestore in New York City is seeking a Systems Support Administrator to join the on-site Technology team. You will escalate IT incidents, manage storage and licenses, and maintain diverse systems including OS images and render farm components.

Ideal candidates have strong customer-facing experience, practical scripting knowledge, and familiarity with virtualization, AD, and storage architectures. On-site role with growth opportunities.

Qualifications

• 3+ years in a level 1 IT position or similar role.
• Hands-on hardware experience; builds, upgrades, repair.
• OS (Redhat based, Windows and OSX) and application support and deployment.
• Active Directory management.
• Basic scripting language (powershell, bash, python).
• Basic knowledge of Git/version control workflows.
• Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS).
• VMware ESXi administration and virtualization fundamentals.
• Strong experience in a customer-facing role.
• Strong self-guided problem-solving skills.
• A commitment to teamwork.
• Proven ability to adapt and work well under pressure and to tight deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Escalation support for all incidents and requests using JIRA service desk.
• Support of storage requests.
• Monitor and maintain a variety of physical and logical systems.
• Administration of the OS images and Linux/Windows application packages.
• Manage license servers and services.
• Support of the Render farm (software).
• Support and administration of enterprise storage platforms and file systems.
• Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios.
• Able to work independently and in teams on administrative and technical projects.
• Produce and update documentation using Confluence.
• Collaborate with other technology teams on various projects and to support artists workflows and production requirements.
• Partake in an on-call rotation to provide support outside standard working hours

Skills

Customer-facing

Scripting

OS Support

Active Directory

Git

VMware ESXi

Storage

Monitoring

Tools

Grafana

Nagios

JIRA

Confluence

VMware ESXi

Job description

This is a full-time staff position with benefits within our New York team and requires working on-site at our New York City location.

At Framestore’s Oscar-winning Technology team, innovation is at the heart of what we do, whether this be developing new techniques, new ideas or creative new ways to tell our clients’ stories. Underpinning all of this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to bleeding-edge technology and forging vibrant partnerships with leading academic and scientific institutions.

Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.

The Systems Support Administrator operates within the Systems Support team, acting as an escalation point for IT Support across our North American studios.

The team is responsible for designing, implementing, and maintaining a robust technology infrastructure, including storage, networking, workstations, cloud, virtualization, and rendering. We prioritize growth through dedicated training and mentoring. If you are looking to join a local team with a significant global presence, develop your skills on the job, and support the creation of world-class visual effects, Framestore awaits you.

What you’ll do

• Escalation support for all incidents and requests using JIRA service desk
• Support of storage requests
• Monitor and maintain a variety of physical and logical systems
• Administration of the OS images and Linux/Windows application packages
• Manage license servers and services
• Support of the Render farm (software)
• Support and administration of enterprise storage platforms and file systems
• Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios
• Able to work independently and in teams on administrative and technical projects
• Produce and update documentation using Confluence
• Collaborate with other technology teams on various projects and to support artists workflows and production requirements
• Partake in an on-call rotation to provide support outside standard working hours

Qualifications

• 3+ years in a level 1 IT position or similar role
• Hands-on hardware experience; builds, upgrades, repair
• OS (Redhat based, Windows and OSX) and application support and deployment
• Active Directory management
• Basic scripting language (powershell, bash, python)
• Basic knowledge of Git/version control workflows
• Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS)
• VMware ESXi administration and virtualization fundamentals
• Strong experience in a customer-facing role
• Strong self-guided problem-solving skills
• A commitment to teamwork
• Proven ability to adapt and work well under pressure and to tight deadlines.
• Excellent communication and interpersonal skills

Additional Skills

• Configuration Management and Automation
• Windows Systems administration, patch management and deployment
• Networking (Layer2, Layer3 including dynamic routing and VPN tunnels)
• Backup and storage management

• Familiarity with render farm infrastructure and VFX production environments
• Exposure to cloud-based infrastructure and hybrid environments

New York Pay Range: $60,000 - $75,000 per year, non-exempt.

The posted range describes the minimum to maximum range for this job description in the state of New York. The range is posted in accordance with the New York City Pay Transparency Law. The range for this same position may be lower or higher in markets outside of New York City. Pay is dependent on the applicant's relevant skills, experience, and qualifications.