On-Site Support Technician

CompassMSP; New Britain (CT); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonuses

Progressive PTO

Flexible time off

Benefits package

401(k) with company match

Career development and coaching

Job summary

CompassMSP is seeking an On-site Support Technician II to deliver top-tier client support in a hybrid role. You will work 3 days on-site with a Compass client and 2 days remote from New Britain, CT, ensuring high availability and quality service.

The ideal candidate has 3+ years in IT helpdesk, strong AD and Office 365 experience, and solid hardware knowledge. Join a growing MSP with clear career development and structured benefits.

Qualifications

• 3+ years experience in an IT helpdesk role
• Strong knowledge of hardware peripherals and networking basics
• Experience with Exchange/Office 365 and Active Directory

Responsibilities

• Provide on-site and remote assistance to CompassMSP clients
• Troubleshoot desktop, server, and network issues
• Support virtual environments, DNS, VPN, and SharePoint as needed
• Document issues and resolutions for the service desk
• Collaborate with the team on projects and best practices
• Maintain security best practices and backups

Skills

IT Helpdesk

Active Directory

Exchange/Office 365

Networking

Hardware peripherals

On-site support

Driver's license

Tools

ConnectWise

Automate

Control and Manage

Job description

CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.

An On-site Support Technician will provide exceptional customer service to key CompassMSP client(s). A successful person in this position will be a creative and efficient troubleshooter with the ability to work comfortably with all levels of users both in-person and virtually. They must also be motivated by owning the primary support experience of the client, while also balancing the needs of the CompassMSP Service Desk Team as needed.

Who you are:

A detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a fast-paced environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking.

• 3+ years recent, relevant experience in an IT helpdesk role
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices
• Working knowledge of layer 1 and layer 2 switching
• Exchange / Office 365 Support and understand Active Directory
• Strong critical and analytical problem-solving skills
• Excellent verbal and written communication
• Exceptional attention to detail and highly organized
• Comfortable with being CompassMSP representative while onsite with clients
• Require a valid driver's license

Preferred Qualifications

• Preferred certifications: A+, Network +, Windows Desktop
• Preferred work experience: Managed Service Provider or consulting environment
• Preferred systems experience: ConnectWise, Automate Control and Manage

A successful Onsite Support Technician II will be able to:

• Troubleshoot the following
• Virtual Machines and Servers
• Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
• Disc space allocation, wireless access points, network performance monitoring systems, and system logs
• SonicWALL firewalls
• Microsoft SharePoint
• Dell and HP servers/desktops/laptops
• Windows desktops/laptops (Windows10 and 11)
• Servers - 20162019 2022 2025R2 Standard
• Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
• Perform basic network to ensure systems are operational and running at peak performance
• Experience with security best practices and remediation
• Provide assistance and to other team members and assist lead engineers on projects as needed
• Provide backup and disaster recovery services as required
• Provide base level VOIP support as required

What we offer:

• Quarterly bonuses
• Progressive PTO
• Flexible, unlimited
• Medical/Dental/Vision/Life/Disability coverages available
• 401(k) with company match
• Career Development and Coaching
• This role will require a Hybrid work environment where you will be 3-days a week on-site with a current Compass client, and 2-days a week remote/work-from-home. The location will be in New Britain, CT 06053