On-Site Support Consultant - SQL & EHR Interfaces

Altera Digital Health; Mobile (AL); On-site; USD 71,635,200 - 82,656,000; Full time

Benefits offered by this job

On-site work

24x7 on-call rotation

40-hour work week

Job summary

Altera Digital Health – MS on site Springhill Medical Center is seeking a Support Consultant to deliver Level 1 and 2 technical support in a global Managed Services environment. You will troubleshoot, resolve issues, and maintain performance across multiple applications, including SQL data validation and interface engines such as Cloverleaf and Mirth.

The role requires independent thinking, strong problem solving, and collaboration with cross-functional teams to ensure reliable system

Qualifications

• 0–2 years of experience in technical or application support.
• Experience troubleshooting functional, technical, or data-related issues.
• Exposure to working in a fast-paced, high-volume support environment.
• Experience supporting multiple applications or systems simultaneously.
• Microsoft Office proficiency.

Responsibilities

• Provide Level 1 & Level 2 support for client inquiries across global customers.
• Handle live calls, triage cases, and resolve technical issues promptly.
• Track, document, and maintain accurate records of issues and resolutions.
• Diagnose and troubleshoot technical issues to identify root causes.
• Support multiple applications and ensure proper functionality across systems.
• Assist with application configuration, setup, and maintenance activities.
• Participate in system updates and configuration changes.

Skills

SQL knowledge

Customer support

Problem solving

Communication

Education

Bachelor's Degree

Tools

Cloverleaf

Mirth

HL7

APIs

Job description

Altera Digital Health – MS on site Springhill Medical Center is seeking a Support Consultant to deliver Level 1 and 2 technical support in a global Managed Services environment. You will troubleshoot, resolve issues, and maintain performance across multiple applications, including SQL data validation and interface engines such as Cloverleaf and Mirth.

The role requires independent thinking, strong problem solving, and collaboration with cross-functional teams to ensure reliable system