On-Site Supervisor - Services

- United States - VWR International; Rio Rancho (NM); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Job summary

Avantor is seeking an experienced Lab Services/Inventory Supervisor in Rio Rancho, NM. The role reports to the site services manager and collaborates with Lab and Production Services to support customers through mission-based lab work and research protocols.

The position requires 2+ years in lab services or logistics and 1+ year of supervisory experience, with strong Excel/LIMS/SAP/Workday skills and Lean Six Sigma familiarity. A high school diploma is required, with higher education preferred.

Qualifications

• High School Diploma or GED required; higher ed in supply chain, business, or life sciences preferred.
• 2+ years in lab services, warehouse, logistics, or inventory ops.
• 1+ year of formal supervisory experience with direct reports.
• Experience leading operational improvement initiatives.
• Experience in client-embedded services or regulated facilities.
• Proficiency with inventory systems (SAP, Workday, LIMS) including reporting/analytics.
• Excel: pivot tables, lookups, basic data analysis.
• Knowledge of Lean/Six Sigma continuous improvement.

Responsibilities

• Lead day-to-day team management with clear direction and accountability.
• Provide growth opportunities and coaching within the Avantor framework.
• Foster an inspired team culture to improve retention and performance.
• Ensure compliance with customer requirements and site service guidelines.
• Analyze operational data and communicate findings to non-technical audiences.
• Lead team meetings and participate in customer discussions.
• Drive improvements to meet SLAs, budgets, and KPIs.
• Identify value-added service opportunities and coordinate with vendors.

Skills

Team leadership

Excel data analysis

Lean Six Sigma

Inventory management

ERP & reporting

MS Teams

Data-driven decision making

Education

High school diploma or GED

BA/BS in supply chain or life sciences preferred

Tools

SAP

Workday

LIMS

Excel (Pivot, lookups)

Power BI / Tableau (preferred)

Job description

The Opportunity

In this role, you will report to the site services manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift

Shift: Monday - Friday, 6 am - 3 pm with coverage as needed

Location

Location: Rio Rancho, NM

Salary Range

Salary Range: 72,000 - 80,000 + 5% ICP Bonus

Benefits

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we're looking for

• Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
• Experience : 2+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 1+ years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Collaboration Tool: Microsoft Teams experience
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions, and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)

Preferred

• Advanced Excel, Power BI or Tableau experience
• Formal Lean or Six Sigma Green Belt training
• Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
• Lean Six Sigma Green Belt
• Experience in pharmaceutical, biotech, or regulated manufacturing client environments
• Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Demonstrate passion and focus for leading teams
• Ownership of day-to-day team management, including providing direction and accountability for the team's daily performance through timely and relevant feedback
• Training and developing the team by providing growth opportunities for associates within the AVANTOR framework
• Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
• Ensures team complies with customer requirements and adheres to AVANTOR site service guidelines
• Computer literacy is required. In-depth working knowledge of Excel and data management is required. Working knowledge of ERP and inventory management systems is preferred.
• Deliver enthusiastic customer service
• Act as a primary point of contact onsite for all AVANTOR service activities delivered by your team
• Lead regular team meetings and participate and contribute in customer discussions
• Evaluate ongoing team performance against Scope of Work (SOW) and service level agreement (SLA) requirements. Manage customer feedback to implement changes/expansions of service with your team
• Achieve operational excellence
• Coach and motivate your team to meet/exceed performance goals
• Share accountability for site KPI's in the areas of Service, Cost, and People
• Identify, create, and implement value-added solutions for the AVANTOR team to drive efficiencies and operational improvements
• Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's l