On-Site Supervisor - Services

Avantor; Rio Rancho (NM); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO and holidays

401(k) and tuition assistance

Employee stock purchase plan

Commuter benefits

Job summary

Avantor in Rio Rancho, NM is seeking a Site Services Supervisor to manage a mission-based lab and production services team. The role reports to the site services manager and collaborates with Lab and Production Services professionals to return time back to science.

The position offers a Monday–Friday 6 am–3 pm shift with coverage as needed, a salary range of 72,000–80,000 plus a 5% ICP Bonus, and comprehensive benefits.

Qualifications

• High school diploma or GED required; higher education preferred in supply chain, business, or life sciences.
• 2+ years in lab services, warehouse, logistics, or inventory management operations.
• 1+ year of formal supervisory experience with direct reports and performance management.
• Experience leading operational improvement initiatives.
• Experience in client-embedded services or regulated facilities.
• Proficient in Microsoft Teams; strong Excel (pivot, lookup) and data analysis.
• Knowledge of Lean/Six Sigma and continuous improvement.

Responsibilities

• Lead day-to-day team management and provide clear direction and accountability.
• Act as primary on-site contact for all Avantor service activities delivered by your team.
• Coach and develop associates within the Avantor framework to improve performance.
• Ensure compliance with customer requirements and site service guidelines.
• Analyze operational data and communicate findings to non-technical audiences.
• Identify value-added improvements and drive efficiency and cost reductions.

Skills

Team leadership

Data analysis

Excel (Pivot/lookup)

Continuous improvement

Communication

Client service

Education

High School Diploma or GED

Higher education in supply chain / life sciences / business

Tools

SAP

Workday

LIMS

ERP systems

Kronos/UKG HRIS/timekeeping

Job description

The Opportunity

In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday - Friday, 6 am - 3 pm with coverage as needed.

Location: Rio Rancho, NM

Salary Range: 72,000 - 80,000 + 5% ICP Bonus

Benefits

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for

• Education: High School Diploma or GED required; Higher Education degree in supply chain, business, or life sciences preferred
• Experience: 2+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 1+ years of formal supervisory experience with direct reports and full performance management responsibility
• Documented experience leading operational improvement initiatives
• Experience in a client-embedded services or regulated facility environment
• Collaboration Tool: Microsoft Teams experience
• Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules
• Intermediate Excel skills including pivot tables, lookup functions, and basic data analysis
• Ability to analyze operational data and communicate findings to non-technical audiences
• Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
• Preferred Advanced Excel, Power BI or Tableau experience
• Formal Lean or Six Sigma Green Belt training
• Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems
• Lean Six Sigma Green Belt Experience in pharmaceutical, biotech, or regulated manufacturing client environments
• Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact

• Demonstrate passion and focus for leading teams
• Ownership of day-to-day team management, including providing direction and accountability for the team’s daily performance through timely and relevant feedback
• Training and developing the team by providing growth opportunities for associates within the AVANTOR framework
• Establishes an inspired team culture by creating positive experiences for all associates with the goal of increasing retention and minimizing turnover
• Ensures team complies with customer requirements and adheres to AVANTOR site service guidelines
• Computer literacy is required. In-depth working knowledge of Excel and data management is required. Working knowledge of ERP and inventory management systems is preferred.
• Deliver enthusiastic customer service
• Act as a primary point of contact onsite for all AVANTOR service activities delivered by your team
• Lead regular team meetings and participate and contribute in customer discussions
• Evaluate ongoing team performance against Scope of Work (SOW) and service level agreement (SLA) requirements.
• Manage customer feedback to implement changes/expansions of service with your team
• Achieve operational excellence
• Coach and motivate your team to meet/exceed performance goals
• Share accountability for site KPI’s in the areas of Service, Cost, and People
• Identify, create, and implement value-added solutions for the AVANTOR team to drive efficiencies and operational improvements
• Recognize, suggest, and implement additional service opportunities on site to meet Business Development goals

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster.

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3rd Party Non-Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. We set science in motion to create a better world.