On-Site Sr CSR

Motion; City of Schenectady (NY); On-site; USD 70,489,000 - 91,693,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Job summary

Motion Industries is seeking an inside sales professional in the New York area. Under limited supervision, you will determine customer needs, build relationships within customer organizations, and ensure orders are accurate while guiding less experienced Customer Service Representatives.

The role involves spending more than 50% of time at the customer location. You will respond to inquiries, provide quotes, place orders, manage inventory for consignment customers, source products from branch or

Qualifications

• High school diploma or GED required; five or more years of related experience preferred.

Responsibilities

• Responds to customer inquiries, provides quotes and takes orders via telephone, fax, email, or walk-in.
• Maintains inventory levels for consignment customers and sources products from inventory or suppliers.
• Influences gross profit through pricing within allowed parameters and negotiates to maximize profit.
• Promotes Motion Industries’ products to existing customers and expedites backorders.
• Mentors lower level employees and may back up Operations Manager; may place orders up to $5,000 per line and $10,000 per PO.
• Helps minimize freight costs by selecting cost-effective fulfillment and coordinates with suppliers and account representatives.
• Attends training sessions for growth and completes other duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Computer skills

Driving

Education

High school diploma or GED

Job description

Summary

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

Job Duties

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders.
• Acts as mentor/lead to lower level employees.
• May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.
• May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.
• Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.

Compensation

$24.60 - $32.00 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Company Information

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.