On-Site CSR

Motion; Bloomington (IL); On-site; USD 24,920 - 31,175; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Bloomington, IL is seeking a customer order specialist who fulfills orders accurately and promptly, supporting sales and inventory control. The role involves processing orders via phone, email, or walk-in, assisting customers, and coordinating with the supply chain to meet delivery timelines.

You will actively promote Motion Industries’ products, handle backorders, and ensure pricing and quotes align with company guidelines while maintaining high customer satisfaction.

Qualifications

• High school diploma or GED.
• Excellent customer service and communication skills.
• Ability to multi-task and manage time effectively.
• Moderate computer skills, including email and business systems.

Responsibilities

• Fulfills customer orders accurately and promptly.
• Sells Motion Industries’ assets and promotes products to customers.
• Handles quotes and order processing via phone, email, fax, or walk-in.
• Works with suppliers and branches to source products and manage inventory.
• Manages backorders and expedites shipments when needed.
• Maintains pricing within company guidelines and negotiates within limits.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or GED

Job description

Summary
Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

Summary
Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

Job Duties

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Education & Experience

• Typically requires a high school diploma or GED.

Knowledge, Skills, Abilities

• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.
• Reliability, organization, and attention to detail required.

Physical Demands

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Pay is from $18.09 - $22.63 hourly

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC\'s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.