On-Site Support Specialist

Genuine Parts Company; South Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

Motion Industries seeks an Inside Sales/Customer Service Specialist to determine customer needs and ensure flawless transactions. You will respond to inquiries, quote requests, and orders by phone, fax, email, or in person, while maintaining inventory and supplier coordination.

Based in South Carolina, the role requires a high school diploma or GED plus 5+ years of related experience, and emphasizes reliability, communication, and multitasking with frequent customer-site interaction.

Qualifications

• High school diploma or GED with five or more years of related experience or an equivalent combination.

Responsibilities

• Respond to customer inquiries, provide quotes, and take orders by phone, fax, email, or walk-in.
• Maintain appropriate inventory levels for Consignment customers.
• Source products from branch, DC, or supplier inventories; locate products as needed.
• Influence gross profit by negotiating prices within parameters.
• Proactively generate sales and assist with backorders to satisfy customers.
• Mentor lower-level employees and act as subject matter expert when needed.
• May pull inventory for shipments and handle customer returns; may place orders up to $5,000 per line and $10,000 per PO.

Skills

Reliability

Organization

Attention to detail

Customer service

Communication

Time management

Computer skills

Driving record

Education

High school diploma or GED

Tools

Business systems

Job description

SUMMARY:

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers. Expedites backorders.
• Acts as mentor/lead to lower level employees.
• May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.
• May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.
• Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.