On-Site CSR

Motion; City of Schenectady (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Job summary

Motion Industries is seeking an order processor to handle customer orders with accuracy and timeliness, while promoting products to existing customers and maintaining inventory needs. The role requires strong customer service skills and basic computer proficiency.

The position typically operates on-site at customer locations, with a focus on timely fulfillment and collaboration with account representatives. Training and development opportunities are provided.

Qualifications

• Customer service and communication skills required; ability to multi-task and manage time.
• Moderate computer skills; info processing, email, business systems, and product search.
• Good driving record is required; reliability and attention to detail essential.

Responsibilities

• Process customer orders accurately and in a timely manner.
• Source products from branch/inventory or supplier inventory.
• Negotiate sale and purchase prices within set parameters to influence gross profit.
• Proactively promote Motion Industries’ products to existing customers.
• Expedite backorders and prepare orders for shipment.
• Interact with customers and suppliers to obtain pricing and fulfill orders.

Skills

Customer service

Communication

Multi-tasking

Time management

Computer skills

Driving

Reliability

Organization

Attention to detail

Education

High school diploma or GED

Tools

Business systems

Job description

Summary

Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries’ assets. This position works more than 50% of the time at the customer location.

Job Duties

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of Motion Industries’ assets. In some cases may have to locate a product.
• Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries’ products to existing customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).

Education & Experience

• Typically requires a high school diploma or GED.

Knowledge, Skills, Abilities

• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.
• Reliability, organization, and attention to detail required.

Compensation

$18.00 - $22.63 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Company Information

• healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.