Customer Service Representative

Motion; City of Albany (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders under close supervision and handle incoming calls. The role focuses on order entry, quotes, and delivering reliable service.

The position emphasizes basic product knowledge, strong communication, and the ability to multitask while using business systems to support sales and ensure customer satisfaction in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED and 0–3 years of related experience.
• Reliability, organization, and attention to detail are essential.
• Strong written and verbal communication skills are required.
• Moderate computer skills and ability to use business systems are needed.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, electronic methods, or walk-in.
• Influence gross profit by negotiating sale and purchase prices within approved parameters.
• Adjust non-contract pricing to meet customer needs while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Ensure appropriate inventory levels by sourcing from branch, DC, or supplier inventories.
• Determine the most cost-effective shipping method for orders.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare shipments; handle returns as needed.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Tools

Business systems

Internet research

Email communication

Job description

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.li>
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Compensation

$18.00 - $22.00 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Company Information

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation
• Sick
• Holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.