On-Site Sports Gear Customer Care Specialist

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

Short-term disability

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts across all Sports_W

On-site fitness facility

Career growth and development

Employee appreciation events

Job summary

Sports Warehouse, Inc. is hiring for a customer service role in Alpharetta, GA. Positions can be full-time or part-time and are on-site with no remote option. The role involves assisting customers via phone, chat, or email, providing product guidance, and solving problems to ensure a positive shopping experience.

The ideal candidate will have strong communication skills, be able to multitask, and work well within a team. Benefits are available for eligible employees.

Qualifications

• Experience in customer-facing roles or call centers is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Proactive problem-solving with a focus on customer satisfaction.

Responsibilities

• Assist customers via phone, live chat, or email to help select products.
• Provide knowledgeable guidance and resolve issues to earn customer trust.
• Answer questions, troubleshoot problems, and process orders.
• Maintain a positive attitude and collaborate with team members.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Organizational skills

Tools

Microsoft Office Suite

Job description

Sports Warehouse, Inc. is hiring for a customer service role in Alpharetta, GA. Positions can be full-time or part-time and are on-site with no remote option. The role involves assisting customers via phone, chat, or email, providing product guidance, and solving problems to ensure a positive shopping experience.

The ideal candidate will have strong communication skills, be able to multitask, and work well within a team. Benefits are available for eligible employees.