On-Site Sports Customer Support Specialist

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Short-term disability

Job summary

Sports Warehouse, Inc. is hiring for an on-site Customer Service role in Alpharetta, GA. The position offers full-time or part-time hours with a typical shift pattern including late afternoons and a Saturday rotation.

You will assist customers by phone, chat, and email, providing product guidance and issue resolution to ensure excellent service. The role emphasizes a friendly, professional approach, multi-tasking, and teamwork in a fast-paced environment.

Qualifications

• Experience in customer service is preferred or required.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Ability to learn new software quickly and adapt to a fast-paced environment.
• Ability to multi-task and remain organized under pressure.

Responsibilities

• Provide reliable customer support by phone, live chat, or email to resolve questions and issues.
• Offer knowledgeable guidance to help customers find the right products.
• Resolve problems with empathy and clear communication, aiming for a positive experience.

Skills

Customer service

Communication

Microsoft Office

Multi-tasking

Team player

Tools

Microsoft Office Suite

Job description

Sports Warehouse, Inc. is hiring for an on-site Customer Service role in Alpharetta, GA. The position offers full-time or part-time hours with a typical shift pattern including late afternoons and a Saturday rotation.

You will assist customers by phone, chat, and email, providing product guidance and issue resolution to ensure excellent service. The role emphasizes a friendly, professional approach, multi-tasking, and teamwork in a fast-paced environment.