Equine-Savvy Customer Service Rep — On-site

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts

Job summary

Sports Warehouse, Inc. is seeking a customer-focused team member to support shoppers via phone, live chat, and email. You will provide friendly guidance, resolve issues, and help customers find products that fit their needs.

Work hours are late afternoons through Friday with a Saturday shift; on-site in Alpharetta, GA, with full- or part-time options and competitive hourly pay of $16–$18.

Qualifications

• Understand and address customer needs, concerns, and complaints effectively.
• Learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist customers by phone, live chat, or email, providing knowledgeable guidance and product recommendations.
• Answer questions, resolve problems, and help customers find products that fit their needs.
• Build lasting relationships with customers and contribute to a high level of service.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Teamwork

Organizational skills

Attention to detail

Adaptability

Professional demeanor

Tools

Microsoft Office

Job description

Sports Warehouse, Inc. is seeking a customer-focused team member to support shoppers via phone, live chat, and email. You will provide friendly guidance, resolve issues, and help customers find products that fit their needs.

Work hours are late afternoons through Friday with a Saturday shift; on-site in Alpharetta, GA, with full- or part-time options and competitive hourly pay of $16–$18.