On-site Specialist

Documation, Inc.; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Generous PTO

Parental and caregiver leave

Quarterly bonuses

Paid holidays

401(k) plan with employer match

Pre-paid legal coverage

FSA and HSA options

Job summary

Documation, Inc. is seeking an On-site Specialist to support facilities management and provide comprehensive on-site services at a customer location in CapMetro. Responsibilities include mailroom operations, print production, scan center support, and courier duties.

The candidate should have strong customer service and communication skills, and a good working knowledge of office software. A High School Diploma or GED is required, with physical ability to lift up to 50 pounds and drive as needed.

Qualifications

• Working knowledge of Microsoft Office or similar office productivity applications.
• Strong attention to detail with the ability to multi-task in a fast-paced environment.
• Excellent customer service and communication skills.

Responsibilities

• Manage daily mailroom operations, including sorting, distributing, packaging, and delivering mail and parcels.
• Ensure all incoming and outgoing mail is processed accurately and within established service timelines.
• Operate production copying and printing equipment, including finishing devices such as cutters, folders, and binding equipment.
• Support scan center operations by preparing documents, performing scanning tasks, and conducting quality control checks.
• Troubleshoot and resolve equipment or workflow issues related to printers, scanners, and production devices.
• Perform courier services using a company-provided vehicle.
• Carry out additional duties as assigned to support operational needs.

Skills

Microsoft Office

Attention to detail

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Position: On-site Specialist
Department: Facilities Management
Reports To: Site Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: CapMetro

Company Overview
DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description

DOCUmation is a managed service provider (MSP) that offers technology solutions to businesses across Texas; these services include, but are not limited to, managed print, managed IT, and facilities management (FM).

The Onsite Specialist is responsible for delivering comprehensive onsite services at a customer location. This role supports daily operations across print production, mailroom and scan center services, courier operations, meeting room furniture configuration, and copier/ printer fleet management.

The ideal candidate demonstrates strong customer skills, clear communication, and a solid understanding of print shop and mailroom workflows.

Responsibilities

Manage daily mailroom operations, including sorting, distributing, packaging, and delivering mail and parcels.

Ensure all incoming and outgoing mail is processed accurately and within established service timelines.

Operate production copying and printing equipment, including finishing devices such as cutters, folders, and binding equipment.

Support scan center operations by preparing documents, performing scanning tasks, and conducting quality control checks.

Troubleshoot and resolve equipment or workflow issues related to printers, scanners, and production devices.

Perform courier services using a company-provided vehicle.

Carry out additional duties as assigned to support operational needs.

Experience & Required Skills

Working knowledge of Microsoft Office or similar office productivity applications.

Strong attention to detail with the ability to multi-task in a fast-paced environment.

Excellent customer service and communication skills.

Education & Certification

• Minimum: High School Diploma or GED.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to sit for extended periods of time.
• Ability to stand, stoop, bend, and kneel.
• Visual acuity to read printed and electronic documents.
• Ability to regularly speak clearly so listeners may understand.
• Ability to understand the speech of others.

Special Requirements

• Must maintain a valid driver's license and an acceptable driving record throughout employment.
• Must successfully meet all company driving and insurance eligibility requirements.
• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Pre-paid legal coverage available
• FSA and HSA options

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of the organization.

Travel Required

Yes . Travel to and from different FM account sites and Main Office required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.