On-Site Service Manager - Residential Maintenance

Mill Creek Residential; Gilbert (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Mill Creek Residential in Gilbert, AZ is seeking a Service Manager to oversee maintenance operations at a residential community. This full-time, on-site role leads the service team, assigns and follows up on work orders, and ensures timely completion of repairs and preventive programs.

You will coordinate with community management on unit turns, capital projects, vendor work, and safety initiatives, maintain equipment and supply inventories, train staff, and support emergency on-call coverage to

Qualifications

• Strong residential maintenance skills covering plumbing, electrical, HVAC, appliances, carpentry.
• Experience managing maintenance operations and work orders.
• Knowledge of safety, building codes, and preventive maintenance for multifamily communities.
• Ability to lead, train, and mentor a service team with communication and problem-solving.
• Customer service mindset for interactions with residents, associates, and contractors.
• EPA refrigerant handling certification preferred; other trade licenses encouraged.
• Valid driver's license strongly preferred.

Responsibilities

• Oversee the maintenance operations and physical integrity of a residential community.
• Lead the service team, assign and follow up on work orders, ensure timely completion.
• Coordinate with community management on unit turns, capital projects, vendor work, and safety initiatives.
• Maintain inventory of tools, equipment, and supplies.
• Train and mentor maintenance staff; support emergency on-call coverage as needed.

Skills

Residential maintenance

Team leadership

Customer service

Maintenance planning

Communication

Vendor coordination

Safety compliance

Diagnostic troubleshooting

Tools

Maintenance software

Mobile apps

Digital tools

Scheduling software

Job description

Mill Creek Residential in Gilbert, AZ is seeking a Service Manager to oversee maintenance operations at a residential community. This full-time, on-site role leads the service team, assigns and follows up on work orders, and ensures timely completion of repairs and preventive programs.

You will coordinate with community management on unit turns, capital projects, vendor work, and safety initiatives, maintain equipment and supply inventories, train staff, and support emergency on-call coverage to