On-Site Service Dispatcher & Admin Coordinator

AIS Commercial Parts & Service, Inc.; Ashland (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Company computer and equipmentProvided

Paid time off

Paid holidays

Birthday off

Medical, dental, vision insurance

Short-term disability coverage

401(k) with company match

EAP

Job summary

1-2-3 Equipment Solutions is seeking a Service Administrator/Dispatcher to support customers, technicians, and internal teams by coordinating service activities and ensuring a positive customer experience. The Service Coordinator serves as the primary contact for customers, scheduling appointments and providing updates throughout the service process.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining

Qualifications

• High school diploma or GED required.
• Minimum of three (3) years of customer service, service coordination, dispatching, or administrative experience.
• Experience in HVAC, refrigeration, foodservice equipment repair, plumbing, electrical, or other field service industries preferred.
• Strong customer service skills with a commitment to providing a positive customer experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Proficient typing and data entry skills with a high degree of accuracy; 40+ WPM preferred.
• Ability to work independently and collaboratively within a team environment.
• Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, ServiceChannel, or similar software is preferred.
• Strong problem-solving skills and the ability to remain professional under pressure.

Responsibilities

• Answer customer inquiries via phone and email in a professional and timely manner.
• Schedule service appointments and coordinate technician availability.
• Communicate appointment details, scheduling updates, and service information to customers.
• Provide customers with status updates on open work orders and service requests.
• Monitor the progress of service calls and ensure timely completion.
• Coordinate follow-up visits and return service appointments as needed.
• Create and maintain accurate customer, scheduling, and service records.
• Enter work orders and customer information into service management systems.
• Serve as the primary communication link between customers, technicians, and internal departments.
• Assist customers with service-related questions and direct inquiries to the appropriate personnel when necessary.
• Collaborate with technicians, managers, and administrative staff to support operational efficiency.
• Utilize dispatching and business management software to manage service activities and documentation.
• Generate and distribute reports, invoices, and other service-related documentation as needed.
• Assist with general office and administrative responsibilities.
• Support the team in meeting customer service and operational performance goals.

Skills

Customer service

Dispatching

MS Office

Data entry

Time management

Communication

Education

High school diploma or GED

Tools

Corrigo

EcoTrack

ServiceChannel

Vixxo

Job description

1-2-3 Equipment Solutions is seeking a Service Administrator/Dispatcher to support customers, technicians, and internal teams by coordinating service activities and ensuring a positive customer experience. The Service Coordinator serves as the primary contact for customers, scheduling appointments and providing updates throughout the service process.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining