Jr. Service Desk Analyst

Optomi; Columbia Township (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

Optomi in partnership with a leading organization seeks a Jr. Service Desk Analyst to provide onsite end-user support in a fast-paced corporate IT environment. You will handle hardware/software issues, PC/laptop deployment, and device configurations for Windows, macOS, and iOS.

Ideal candidates have 1–3 years in help desk or desktop support, strong communication, and the ability to learn quickly. This is an onsite role focused on customer service and reliable IT operations.

Qualifications

• 1–3 years of help desk, service desk, desktop support, or similar IT experience.
• Strong customer service and end-user support skills.
• Hands-on experience troubleshooting hardware and software issues.
• Experience building, testing, configuring, or deploying PCs.
• Working knowledge of Windows 11, macOS, and iOS.
• Experience supporting Microsoft 365 / Office 365.
• Strong written and verbal communication skills.
• Ability to quickly learn new applications, systems, and technologies.
• Strong troubleshooting, multitasking, and organizational skills.
• Self-motivated, detail-oriented, and comfortable working independently.
• Ability to work effectively in a fast-paced corporate environment.
• CompTIA A+, Apple, Microsoft, or other relevant IT certifications (nice-to-have).
• Associate’s Degree in Information Systems or a related field.
• Previous experience supporting a corporate or enterprise environment.
• Experience with desktop management or software deployment tools.
• Experience working independently in an onsite IT support environment.
• Ability to lift and carry up to 60 lbs. of equipment when needed.
• Willingness to respond to occasional after-hours urgent support requests.

Responsibilities

• Provide onsite technical support to internal employees and visitors
• Diagnose and resolve hardware, software, and peripheral issues
• Configure and support PCs, laptops, virtual machines, and mobile devices
• Build, test, and deploy workstations and software packages
• Install, update, and manage software using internal IT tools
• Respond to support requests through tickets, phone, chat, email, and in-person interactions
• Troubleshoot issues involving Windows 11, macOS, iOS, Microsoft 365, and common peripherals
• Document issues, resolutions, and user interactions accurately
• Escalate complex issues to the appropriate technical teams when needed
• Stay current on supported technologies, applications, and IT procedures
• Provide a high level of customer service while managing multiple requests

Skills

Customer service

Troubleshooting

PC deployment

Windows 11

macOS

iOS

Microsoft 365

Education

Associate’s Degree in Information Systems

Tools

Microsoft 365

Job description

Optomi, in partnership with a leading organization, is seeking a Jr. Service Desk Analyst to provide hands-on technical support to internal employees in a fast-paced corporate environment.

This onsite role combines end-user support, hardware and software troubleshooting, device configuration, and workstation deployment. The right candidate will be enthusiastic, customer-focused, eager to learn, and excited to build their career in a corporate IT environment. They will serve as the primary onsite IT contact, helping employees resolve day-to-day technology issues while supporting PCs, laptops, mobile devices, and other peripherals.

What the Right Candidate Will Enjoy:

• Supporting end users with hardware, software, and technical issues
• Serving as the primary onsite IT contact for employees
• Troubleshooting PCs, laptops, mobile devices, and peripherals
• Building, testing, configuring, and deploying computers and software
• Working with Windows 11, macOS, and iOS devices
• Providing hands-on technical support in a corporate environment
• Learning new technologies, applications, and IT processes
• Taking ownership of issues from initial request through resolution
• Helping maintain a positive and productive end-user experience

Experience of the Right Candidate:

• 1–3 years of help desk, service desk, desktop support, or similar IT experience
• Strong customer service and end-user support skills
• Hands-on experience troubleshooting hardware and software issues
• Experience building, testing, configuring, or deploying PCs
• Working knowledge of Windows 11, macOS, and iOS
• Experience supporting Microsoft 365 / Office 365
• Strong written and verbal communication skills
• Ability to quickly learn new applications, systems, and technologies
• Strong troubleshooting, multitasking, and organizational skills
• Self-motivated, detail-oriented, and comfortable working independently
• Ability to work effectively in a fast-paced corporate environment

Responsibilities of the Right Candidate:

• Provide onsite technical support to internal employees and visitors
• Diagnose and resolve hardware, software, and peripheral issues
• Configure and support PCs, laptops, virtual machines, and mobile devices
• Build, test, and deploy workstations and software packages
• Install, update, and manage software using internal IT tools
• Respond to support requests through tickets, phone, chat, email, and in-person interactions
• Troubleshoot issues involving Windows 11, macOS, iOS, Microsoft 365, and common peripherals
• Document issues, resolutions, and user interactions accurately
• Escalate complex issues to the appropriate technical teams when needed
• Stay current on supported technologies, applications, and IT procedures
• Provide a high level of customer service while managing multiple requests

Nice-to-Have Experience:

• CompTIA A+, Apple, Microsoft, or other relevant IT certifications
• Associate’s Degree in Information Systems or a related field
• Previous experience supporting a corporate or enterprise environment
• Experience with desktop management or software deployment tools
• Experience working independently in an onsite IT support environment
• Ability to lift and carry up to 60 lbs. of equipment when needed
• Willingness to respond to occasional after-hours urgent support requests