HCM IT Service Desk Technician – Client-Focused Support

AspireHR, Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

AspireHR, Inc. is expanding its AMS & BPO team in the Dallas area to provide frontline helpdesk support for clients and employees. You will troubleshoot HCM and related IT/HR systems, answer inquiries, and document resolutions to maintain high service levels.

We value collaboration, strong communication, and a self-starter attitude. The role requires in-office presence in Dallas within the DFW area and offers a dynamic, customer-first culture.

Qualifications

• Customer service experience with demonstrated ability to resolve issues and create a positive interaction.
• Ability to execute assignments and demonstrate value-added contributions.
• Familiarity with general IT, HR and business process terminology.
• Ability to troubleshoot independently with logic and analytical thinking.
• Prior experience with SAP SuccessFactors or ERP/HCM Cloud software preferred.
• Experience with ITSM tools and a support team environment preferred.

Responsibilities

• Provide frontline support for AspireHR clients, employees, and contractors.
• Handle incoming phone and email customer support requests.
• Troubleshoot HCM and related IT/HR systems (Time & Attendance, Onboarding, Payroll, Policy guidance).
• Provide comprehensive solutions with exceptional customer service and client engagement.
• Document interactions and troubleshooting steps in the ITSM tool of record.
• Escalate issues and coordinate with resources to meet SLAs.

Skills

Customer service

Troubleshooting

IT terminology

Analytical

ITIL foundations

Communication

Education

IT-related degree

Tools

SAP SuccessFactors

ITSM tools

Office 365

Teams

AWS

Job description

AspireHR, Inc. is expanding its AMS & BPO team in the Dallas area to provide frontline helpdesk support for clients and employees. You will troubleshoot HCM and related IT/HR systems, answer inquiries, and document resolutions to maintain high service levels.

We value collaboration, strong communication, and a self-starter attitude. The role requires in-office presence in Dallas within the DFW area and offers a dynamic, customer-first culture.