On-Site Service & Coordination Administrator

Automatic Data Processing, Inc.; Town of Woodbury (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical/Dental/Vision Insurance

401k with Company match

Job summary

Total Fire Protection is seeking a Service Administrator to support the day-to-day administrative functions of the Service Department in Woodbury, NY. The role focuses on closeouts, reporting, and coordination among technicians, logistics, and subcontractors.

On-site, full-time position with emphasis on accuracy and timely documentation. Ideal candidates will have at least 3 years in administration or operations support, strong organizational and communication skills, and proficiency in

Qualifications

• Minimum 3 years of experience in an administrative, operations support, or related role.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and related tools.

Responsibilities

• Review service work orders, technician reports, inspection forms and supporting documentation to ensure accuracy, completeness and compliance with company standards to ensure timely job closeouts and processing for billing.
• Monitor open and pending work orders, track job progress, and coordinate with technicians, management, and internal teams to resolve documentation discrepancies and facilitate timely job completion.
• Maintain accurate job records, work order statuses, and related documentation within the service management system.
• Review technician clock-in and clock-out times, identify discrepancies, and coordinate corrections for accurate labor reporting.
• Ensure technician reports are submitted in a timely manner and meet documentation standards.
• Coordinate and support service operations activities, including scheduling, job preparation, and subcontractor administration.
• Assist with departmental reporting, process improvements, and other administrative duties as assigned.

Skills

Organizational skills

Communication skills

Problem-solving

Independent work

Tools

Microsoft Office

Outlook

Teams

Excel

Job description

Total Fire Protection is seeking a Service Administrator to support the day-to-day administrative functions of the Service Department in Woodbury, NY. The role focuses on closeouts, reporting, and coordination among technicians, logistics, and subcontractors.

On-site, full-time position with emphasis on accuracy and timely documentation. Ideal candidates will have at least 3 years in administration or operations support, strong organizational and communication skills, and proficiency in