On-Site Senior Tier 2 Network Engineer - Gilbert, AZ

Magna5; Gilbert (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Extensive paid time off including paid

Medical, dental, and vision benefits

401(k) with employer match

Life and Disability insurance

Certification reimbursement

Mobile phone and internet stipend

Job summary

Magna5 is seeking a skilled Network Engineer to join our fully remote team, with a focus on bolstering our managed services support. The role emphasizes Tier 3 leadership and problem-solving within a 24/7/365 MSP environment.

This on-site Gilbert, AZ position requires six years of networking experience, a compatible IT degree, and a proactive approach to incident management, documentation, and knowledge sharing. Certification pursuit is encouraged.

Qualifications

• Minimum of 6 years’ experience administering/supporting networking technologies.
• Associate or bachelor’s degree in Information Technology or relevant work experience.
• Ability to work in a team environment and support multiple customer issues at a time while prioritizing workload based on severity.
• Strong curiosity and enjoyment of learning new technology.
• A strong work ethic and a desire to set an example for others.
• MSP or professional service experience is a bonus.
• Experience designing and implementing a network topology, including NAT/PAT and VPN, with EIGRP/OSPF/BGP, MPLS/VPLS.
• Understanding and working knowledge of Radius/LDAP/802.1x and Spanning-Tree and Port-Channels.
• Knowledge of High Availability concepts: HSRP/VRRP, A/A, and A/P.
• Understanding of SD-WAN, QoS, and Traffic Shaping.
• Ability to design detailed network drawings.

Responsibilities

• Responding to customer support requests with professionalism and promptness through incident tickets, phone calls, and email.
• Collaborating with team members to solve problems and maintain quality customer service skills in all forms of communication.
• Documenting resolutions and building knowledge base articles.
• Taking a proactive approach to incidents to decrease reoccurring issues and troubleshoot advanced problems with a high-level overview of client environments.
• Engaging in continued certification training to improve their skillset.
• Participating in internal projects and designs.
• Willingness to certify and maintain relevant certifications for vendor partnership levels.
• Willingness to participate in an on-call rotation and track time, activity, and communication through Magna5's suite of applications.

Skills

Network troubleshooting

Team collaboration

Documentation

Incident management

Certification readiness

Education

Associate or Bachelor’s degree in IT

Tools

Cisco IOS

Radius/LDAP/802.1x

Spanning-Tree & Port-Channels

SD-WAN

Job description

Magna5 is seeking a skilled Network Engineer to join our fully remote team, with a focus on bolstering our managed services support. The role emphasizes Tier 3 leadership and problem-solving within a 24/7/365 MSP environment.

This on-site Gilbert, AZ position requires six years of networking experience, a compatible IT degree, and a proactive approach to incident management, documentation, and knowledge sharing. Certification pursuit is encouraged.